Housing Monitor (9261)

SALVATION ARMY; Johnson City (TN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Paid Time Off

Job summary

The Salvation Army Johnson City Corps is seeking a housing monitor to serve as the key hospitality representative. You will uphold shelter rules, supervise guest intake, maintain medication logs, answer phones, and assist with meal/snack provisions.

Overnight shifts include light cleaning and curfew enforcement to ensure a safe environment. The role requires strong interpersonal skills to engage guests in distress or crisis and to make quick, wise decisions within established policies and

Qualifications

• High school diploma or GED.
• One year experience performing security or social service work preferred.
• Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
• Certifications: None.

Responsibilities

• Checks guests in and out each time they enter/exit the main entry of the shelter building.
• Records any unique situations on assigned shifts and completes incident reports as needed.
• Responds to emergencies in a calm manner and initiates corrective actions per policy.

Education

High school diploma or GED

Job description

Job Details

Job Location: KT-Johnson City Corps - Johnson City, TN 37604

Job Category: Housing

Schedule/Hours: Mix of First and Second Shift/Full-time

Job Description

The housing monitor is the key hospitality representative, who will uphold and enforce the rules - thereby ensuring a safe, structured, predictable environment for guests and staff. The housing monitor will be supported by the shelter manager and other staff in this role. The housing monitor checks guests in and out throughout the day, dispenses medical boxes and keeps medication logs, answers the phones, oversees the use of the publicly available toilets, and participates in the processing of new guests. The monitor can expect to assist or lead in provision of snacks, meals, etc. The overnight monitor will engage in some cleaning activities, light preparations for breakfast, as well as ensuring curfews, lights out and bed assignments are being followed. The capacity to engage well with individuals experiencing distress, crisis and conflict is essential, as is the ability to make wise decisions quickly.

Key Responsibilities

• Checks guests in and out each time they enter / exit the main entry of the shelter building.
• Records any unique situations occurring on assigned shifts. Completes incident reports as needed. Calls for advice and assistance to the overnight on call staff person, if the staff on site would benefit from support.
• Responds to emergencies in a calm manner and initiate appropriate corrective actions following established policies and procedures.

Physical Requirements

• Ability to meet attendance requirements.
• Ability to read, write, and communicate the English language.
• Ability to respond to emergencies quickly and calmly while maintaining control and initiating the proper corrective action.
• Ability to perform combinations of sitting, standing, and walking on a frequent change basis.
• Distance of travel is usually within the same building. Limited physical effort is required for walking, standing, lifting and carrying light objects (less than 25 lbs.) 5-10% of work time.

Working Conditions

Work is performed in a housing shelter where physical discomforts may be associated with temperature variations, odors, violence, noise, disease, and/or dust under mildly unsafe and uncomfortable conditions.

Employee Benefits

• Medical/Dental/Vision
• Paid Time Off

Qualifications

• Education and Experience:
• High school diploma or G.E.D.
• AND
• One year experience performing security or social service work preferred,
• OR
• Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Certifications

None