Housing Monitor (8948)

The Salvation Army; Fayetteville (NC); On-site; USD 17,000 - 24,000; Part time

Job summary

The Salvation Army in Fayetteville, NC is seeking a Seasonal Housing Monitor for a 24/7 shelter operation. The role ensures safe overnight housing, monitors residents, and maintains accurate records. Shifts include day, evening, and night coverage with rotating staff to ensure continuous operation.

Required is a high school diploma or GED and about one year of security or social service experience. Good English communication and the ability to work in a fast-paced shelter setting are essential.

Qualifications

• High school diploma or GED required.
• 1 year experience in security or social service preferred.
• Must be able to read, write, and communicate in English.

Responsibilities

• Ensure rooms are in proper order before residents' arrival; check fire equipment and ensure proper working condition.
• Check clients into the housing facility; prepare intake cards and roster; verify sponsor payments.
• Distribute meal tickets, laundry tokens, towels, linens and personal hygiene items; secure and distribute medications as required.
• Monitor residents for safety and compliance with house rules; check windows/doors; monitor cameras; perform rounds.
• Respond calmly to emergencies and follow established policies and procedures.
• Open and close house doors at designated hours of operation.
• Complete client intake paperwork and enter data; balance monies with receipts and secure funds.
• Sort intake cards and file those not checked in for the evening.

Skills

Communication

Security awareness

Record keeping

Teamwork

Education

High school diploma or GED

1 year security or social service experience

Job description

Job Details: Job Location: NSC-Fayetteville Corps - FAYETTEVILLE, NC 28301, Salary Range: $15.00 Hourly, Job Category: Housing, Seasonal Housing Monitor

24/7 Shelter Operational Schedule - M - S

• Day Shift: 8:00 AM - 4:00 PM (Warming Station Operations)
• Evening Shift: 4:00 PM - 12:00 AM (Overnight Shelter)
• Night Shift: 12:00 AM - 9:00 AM (Overnight Shelter)

Note: Operations run on a 24/7 continuous schedule utilizing rotating staff shifts to ensure around-the-clock coverage.

This position is responsible for:

Accepts and processes residents staying in a housing facility overnight; monitors the activity of residents on an assigned shift ensuring safety, security and compliance to house rules; maintains accurate and complete records and logs containing pertinent information; ensures that the housing facility is maintained in a neat and proper order.

Key responsibilities:

• Ensures that all rooms are in proper order before arrival of residents; checks fire equipment and ensures proper working order.
• Checks clients into the housing facility; prepares and monitors client intake cards; determines if client has been prepaid by sponsor or credit; prepares resident roster and maintains resident property records.
• Prepares and distributes meal tickets and laundry tokens; distributes towels, linens, and personal hygiene items; secures and distributes client medications as required.
• Monitors the activities of the residents ensuring safety and compliance with house rules; checks the security of all windows and doors; monitors cameras and makes periodic rounds of entire facility; records any unique situations occurring on assigned shift.
• Responds to emergencies in a calm manner and initiates appropriate corrective actions in accordance with established policies and procedures.
• Opens and closes the house doors at designated hours of operation.
• Completes required paperwork representing client intake for the day; inputs data into the computer in order to maintain computer records and generate client lists; prepares, tallies, and balances monies with receipts; drops the money in the safe.
• Sorts client intake cards in numerical order and files remaining intake cards of clients who did not check into the housing facility for the evening.

Physical Requirements and Working Conditions:

• Ability to meet attendance requirements.
• Ability to read, write, and communicate the English language.
• Ability to respond to emergency situations quickly and calmly while maintaining control and initiating the proper corrective action.
• Ability to perform combinations of sitting, standing, and walking on a frequent change basis. Distance of travel is usually within the same building.
• Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects (less than 25 lbs.) 5-10% of work time.

WHAT WE ARE LOOKING FOR IN YOU :

• High school diploma or G.E.D.
• one year experience performing security or social service work preferred,
• any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Equal Opportunity Employer: Veterans I Disabled