Housing Monitor

Pacific Clinics; Los Angeles (CA); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401K Employer Match up to 4%

Paid time off

Job summary

Pacific Clinics in Los Angeles is seeking a Housing Monitor to provide client advocacy, case management, and benefits linkage within a housing program. You will collaborate with the Housing Supervisor to support individuals facing housing-related challenges and coordination with health and social services.

The role demands strong communication, adherence to HIPAA, and the ability to work within a multidisciplinary team to ensure client safety and program success.

Qualifications

• Requires High School Diploma or GED and 2+ years of related experience or equivalent.
• Experience in social services and with homelessness populations preferred.
• Bilingual ability preferred.
• CPR/First Aid certification required (or willingness to obtain).
• Must pass DOJ/FBI background check.

Responsibilities

• Promotes a strength-based environment to help clients achieve goals.
• Monitors client compliance with program rules and policies.
• Conducts intakes, screenings, and client move-ins/move-outs.
• Provides case management support, including independent living skills and benefits linkage.
• Uses de-escalation and crisis intervention techniques when needed.
• Maintains cleanliness and sanitation of common areas, kitchen, restrooms, and client rooms.
• Conducts wellness checks, facility inspections, and perimeter checks to ensure safety.
• Completes all required documentation in compliance with regulations and timelines.
• Coordinates with outside agencies to assist clients in accessing benefits and services.

Skills

CPR/First Aid Certification

Bilingual preference

Strong communication

Education

High School Diploma or GED

Job description

Overview

Schedule: Wednesday - Sunday, 3:30pm-12:00am

Compensation We Offer

• The initial compensation for this position ranges from $23 to $28.23 Per Hour, depending on experience, location and internal equity considerations

Possible Additional Compensation (may vary based on position eligibility)

• Possible Bilingual Differentials: Up to 7.5% for qualifying direct-service roles; up to $80.00/month flat fee for qualifying non-direct service roles.

Benefits We Offer

• BenefitsEligibilitystarts on day ONE
• We provide a robust benefits package which includes medical, dental, vision, See our Benefits Page HERE.
• 401K Employer Match up to4%
• Competitive Time Off Plans

Must meet eligibility requirements based on employment status

Pay Range

$23- $28.23

Job Summary

Under the direction of the Housing Supervisor the Housing Monitor provides client advocacy, case management, benefit establishment, linkage to Mental Health/Substance Abuse services and all other supportive services as needed.

Responsibilities

• Promotes a strength-based environment that helps clients achieve their goals.
• Monitors client compliance with program rules and policies.
• Conducts intakes, screenings, and client move-ins/move-outs.
• Provides case management support, including independent living skills and benefits linkage.
• Uses de-escalation and crisis intervention techniques when needed.
• Maintains cleanliness and sanitation of common areas, kitchen, restrooms, and client rooms.
• Conducts wellness checks, facility inspections, and perimeter checks to ensure safety.
• Completes all required documentation (incident reports, logs, HMIS entries) in compliance with regulations and within program timelines.
• Coordinates with outside agencies (e.g., DPSS, DMV, SSA) to assist clients in accessing benefits and services. Reports property damages and coordinate repairs.
• Assists with donations, food bank pickups, and event coordination.
• Participates in meetings, trainings, and program development.
• Conducts outreach and network with internal Full Service Partnership (FSP) programs; deliver program presentations as needed to obtain referrals and maintain maximum program capacity.
• Maintains compliance with Clinics’ guidelines, FSP funding requirements, and HIPAA regulations.
• Reports all client mental health issues to Treatment/Housing teams promptly; troubleshoots and coordinates appropriate supportive services for client benefit.
• Collaborates with local governmental departments and provides services consistent with program needs and funding source directives.
• Models Pacific Clinics’ mission, approach, and core values in all communications and correspondence.
• Attends and actively participate in staff meetings to provide input on program development and staff training. Re-route to alternate PC Interim Housing site when coverage is necessary.
• Communicates effectively in a culturally competent manner with a diverse client population, promoting positive interaction with managers, co-workers, and others.
• Performs other duties as assigned.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• High School Diploma or GED required and two (2) or more years of related experience, or equivalent combination of education and experience (two years of relevant experience equals one year of education).
• Experience in social service or related fields is preferred.
• Experience working with individuals experiencing homelessness, low‑income populations, or similar backgrounds is preferred.
• A bilingual skill in the appropriate language for the Clinics' clients is highly preferred.
• Current CPR/First Aid Certification is required (or willingness to obtain).
• Must pass Department of Justice (DOJ), Federal Bureau of Investigation (FBI) background check.

Job Competencies

• Must demonstrate ability to work as part of a multidisciplinary team.
• Must be able to work under minimal supervision, have ability to work independently and be dependable. Possess strong community outreach skills.
• Strong written and verbal communication skills, administrative skills, and the ability to de‑escalate conflicts are highly valued.
• Strong paperwork and documentation skills.
• Strong attention to detail
• Establish and maintain effective working relationships with coworkers, clients and community agencies.
• Effectively coordinates housing activities in multiple service sites both within the agency and in the community.
• Demonstrated experience and ability to relate to a culturally diverse clientele and staff.

Physical Requirements

While performing the duties of this job the employee is frequently required to stand or sit. The employee is required to use hands to produce records and/or documentation in manual or electronic format. The employee must regularly lift and/or move up to 5 pounds and occasionally move or lift up to 10 pounds.

Driving Required May have unsupervised contact with children. Requires full background check and TB Exam. We are an Equal Opportunity Employer, which includes providing reasonable accommodations for individuals with a disability.We will consider for employment, qualified Applicants with Criminal Histories in a manner consistent with ordinance 184652 Sec.189.04 (a) and San Francisco Police Code, Article 49. Section 4905.