Housing Mobility Supervisor

Baltimore Regional Housing Partnership; Baltimore (MD); On-site; USD 66,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Benefits: medical, dental, vision, STD

403B matching

Bonuses throughout the year

Job summary

Baltimore Regional Housing Partnership (BRHP) seeks a Housing Mobility Rental Assistance Supervisor to lead the housing mobility program operations. Based at the Baltimore Headquarters, you will ensure HUD compliance, oversee HCV processes, and supervise a team of up to seven staff to deliver high-quality service to participants and partners.

The role requires a relevant Bachelor’s degree, 3+ years supervisory experience, and Housing Choice Voucher program knowledge, with potential for bonuses

Qualifications

• Bachelor’s degree from a regionally accredited institution in Public Administration, Social Science, Business Administration, or a closely related field.
• Two years of prior experience working with a Housing Choice Voucher program or other affordable housing program.
• Housing Choice Voucher program certification
• Three years supervisory experience
• Preferred: Four+ years supervisory experience; knowledge of Visual Homes and/or Yardi software

Responsibilities

• Manage program compliance initiatives in accordance with HUD regulations and BRHP's Administrative Plan
• Provide compliance oversight, implement changes and delegate assignments
• Oversee HCV functions from determining program eligibility, leasing, moves, recertifications, interims, inspections and ending participation/terminations
• Supervise, encourage and motivate up to 7 direct reports
• Coordinate, supervise and manage the work of staff and direct reports
• Review and approve staff timesheets
• Document actions taken to address staff performance deficiencies
• Conduct weekly team meetings and identify professional development opportunities for staff
• Review and approve requests for reasonable accommodations in accordance with HUD regulations
• Document departmental policies and procedures to ensure consistent implementation
• Maintain accurate and complete electronic applicant/participant files and safeguard all sensitive documents
• Review financial approvals for manual and adjusted payments to property partners
• Provide excellent customer service and resolve concerns between participants, property partners, co-workers, vendors and other stakeholders
• Perform other duties as assigned

Skills

Communication skills

Customer care

Analytical skills

Attention to detail

Policy knowledge

Education

Bachelor’s degree in Public Admin / Social Science / Business Admin

Tools

Visual Homes

Yardi

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Housing Mobility Rental Assistance Supervisor

ALL EMPLOYEES Full Time Baltimore Headquarters, Baltimore, MD, US

3 days ago Requisition ID: 1006

Salary Range: $66,000.00 To $70,000.00 Annually

The Opportunity

The Baltimore Regional Housing Partnership (BRHP), which operates the Baltimore Housing Mobility Program, is a 501(c)(3) that assists over 4,000 qualified families in moving from areas of concentrated poverty and obtaining quality and affordable housing in communities with strong schools, low crime, and ample job opportunities in high opportunity areas within Baltimore City and Anne Arundel, Baltimore, Carroll, Harford, and Howard Counties.

Essential Duties and Responsibilities

The below statements are intended to describe the general nature and scope of work for the Supervisor position. This is not a complete listing of all responsibilities, duties, or skills required.

• Manage program compliance initiatives in accordance with HUD regulations and BRHP's Administrative Plan
• Provide compliance oversight, implement changes and delegate assignments
• Oversee HCV functions from determining program eligibility, leasing, moves, recertifications, interims, inspections and ending participation/terminations
• Supervise, encourage and motivate up to 7 direct reports
• Coordinate, supervise and manage the work of staff and direct reports
• Review and approve staff timesheets
• Document actions taken to address staff performance deficiencies
• Conduct weekly team meetings and identify professional development opportunities for staff
• Review and approve requests for reasonable accommodations in accordance with HUD regulations
• Document departmental policies and procedures to ensure consistent implementation
• Maintain accurate and complete electronic applicant/participant files and safeguard all sensitive documents in locked filing system in accordance with the Federal Privacy Act
• Review financial approvals for manual and adjusted payments to property partners
• Provide excellent customer service and resolve concerns between to participants, property partners, co-workers, vendors and other stakeholders
• Perform other duties as assigned

General Requirements

• Honesty and integrity
• Professional behavior and respect for colleagues, clients and external partners
• Collaborative, supportive approach to work, open-minded to learning new process with an ability to manage change
• Track record of reliable attendance and punctuality
• Strong work ethic
• Ability to work in a fast-paced, team environment
• Ability to handle and prioritize multiple projects, deadlines, and excellent time management
• Experience working with a diverse population
• Business casual dress

Housing Mobility Rental Assistance Supervisor Required Knowledge & Skills

• Ability to gain thorough knowledge of BRHP's policies and procedures
• Excellent written and oral communication skills
• Exceptional customer care skills
• Strong analytical and math abilities
• Careful attention to detail

Required Qualifications

• Bachelor's degree from a regionally accredited institution in Public Administration, Social Science, Business Administration, or a closely related field
• Two years of prior experience working with a Housing Choice Voucher program or other affordable housing program
• Housing Choice Voucher program certification
• Three years supervisory experience

Preferred Qualifications

• Four or more years supervisory experience
• Knowledge of Visual Homes and/or Yardi software

Office Hours: 8:30am-5:00pm. This position may operate on a non-conforming schedule 2-3 days a week.

• Salary: $66K-$70K Annually
• This position includes competitive pay, flexible time off, a benefits package (medical, dental, vision, STD, LTD, life insurance and Flexible Spending plans) and a meaningful 403B contribution match
• Candidates may be eligible for bonuses throughout the year
• Applications and resumes are reviewed on a rolling basis
• The estimated time to complete the recruitment process can be up to four weeks
• As in-person work is required for the first 8-12 weeks of employment (timeframes may vary)
• BRHP is an equal-opportunity employer committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected status.