Housing Eligibility & Voucher Specialist II

Seattle Housing Authority; Seattle (WA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Part-time remote work (dependent on:

Job summary

Seattle Housing Authority seeks a Certification Specialist II to support applicants and participants in navigating housing program rules for eligibility and continued assistance.

Responsibilities include calculating incomes, maintaining records, issuing vouchers, and coordinating with landlords, caseworkers, and SHA staff to ensure timely, accurate responses and compliance with HUD regulations.

Qualifications

• High school diploma or equivalent is required.
• Two years of college-level coursework in social services, bookkeeping, business, or related field.
• Four years related work experience in social services, data entry, government administration, or housing.
• One year of experience as a Certification Specialist I at SHA or eighteen months in a similar role outside SHA.

Responsibilities

• Administer, interpret, apply, and explain rules, regulations, policies, and procedures needed for eligibility and continuing assistance.
• Calculate incomes from unearned and earned sources, assets and deductions.
• Meet high customer service standards, including annual reviews within 45 days and prompt responses to inquiries.
• Maintain spreadsheets and daily import of documents into electronic file database.
• Coordinate with family members, landlords, caseworkers, and SHA staff to ensure completeness and timeliness.
• Evaluate program eligibility and guide applicants through the voucher application process.
• Issue vouchers to eligible applicants and conduct voucher briefings; explain subsidy calculations and unit affordability.
• Assist participants in leasing and move-in per program rules.
• Collaborate with other housing authorities to assist families moving between jurisdictions.
• Educate participants about reporting income and documentation requirements.
• Ensure timely, accurate payments to landlords.
• Maintain recordkeeping and file completeness for audits.
• Review rent increase requests under HUD regulations and agency policy.
• Evaluate rent reasonableness using approved comparables and market analysis tools.
• Explain complex technical details concisely.

Skills

Customer service

Data entry

Attention to detail

Education

High school diploma or equivalent

Two years college-level coursework in social services

Four years related work experience in social services or housing

One yearCertification Specialist I experience

Eighteen months experience in a similar role outside SHA

Tools

Electronic file database

Job description

Seattle Housing Authority seeks a Certification Specialist II to support applicants and participants in navigating housing program rules for eligibility and continued assistance.

Responsibilities include calculating incomes, maintaining records, issuing vouchers, and coordinating with landlords, caseworkers, and SHA staff to ensure timely, accurate responses and compliance with HUD regulations.