Housing Eligibility & Compliance Specialist

System One; San Francisco (CA); On-site; USD 33,000 - 34,000; Full time

Job summary

System One is seeking a Housing Specialist in San Francisco, CA to assist low-income families and individuals in obtaining and maintaining affordable housing through the HCV program. The role ensures HUD compliance and delivers high-quality customer service to participants and owners.

Responsibilities include eligibility reviews, rent calculations, intake support, and accurate record-keeping while coordinating with landlords and community partners. Onsite hours are 8a-5p, Monday through Friday.

Qualifications

• Associate degree preferred (Business, Social Work, or Public Administration ideal).
• 3–5 years of experience in housing programs, social services, or related fields.
• Strong customer service and communication skills; able to handle a high-volume workload.
• Proficient with Microsoft Office and housing program software systems.
• Knowledge of HUD regulations and HCV program requirements strongly preferred.

Responsibilities

• Conduct annual and interim eligibility reviews, rent calculations, and recertifications for HCV participants.
• Explain program requirements and assist clients through intake, eligibility, and move processes.
• Maintain accurate client records and ensure timely updates in agency databases.
• Communicate effectively with landlords, tenants, and community partners regarding housing policies and program guidelines.
• Review documentation to verify income, household composition, and continued program eligibility.
• Ensure adherence to HUD regulations, Fair Housing laws, and agency policies.
• Support achievement of performance goals (SEMAP and contractual standards).

Skills

Customer service

Communication

Workload management

Microsoft Office

Housing programs

HUD regulations

Education

Associate degree preferred

Business

Social Work

Public Administration

Tools

Microsoft Office

Housing program software

Job description

System One is seeking a Housing Specialist in San Francisco, CA to assist low-income families and individuals in obtaining and maintaining affordable housing through the HCV program. The role ensures HUD compliance and delivers high-quality customer service to participants and owners.

Responsibilities include eligibility reviews, rent calculations, intake support, and accurate record-keeping while coordinating with landlords and community partners. Onsite hours are 8a-5p, Monday through Friday.