Housing & Delegate Management / Attendee Data Manager

firstglobalmanagementservicesinc; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Discretionary bonus

Job summary

First Global Management Services Inc. is seeking an experienced Lead for housing, delegate management, and attendee data operations. This remote role supports in-person, hybrid, and virtual programs, with travel to EU and the need for work authorization already in place.

You will oversee registration workflows, housing logistics, and data accuracy while coordinating with clients, planners, and suppliers. The ideal candidate has 5–7+ years in related roles and strong MS Office skills.

Qualifications

• 5–7+ years in attendee data, housing and delegate management, event technology, or meeting planning.
• Proficiency with Microsoft Office, especially Excel (VLOOKUP) and PowerPoint.
• Ability to manage several programs simultaneously and adapt to client needs.
• Strong data accuracy and knowledge of event suppliers, services, and practices.
• Willingness to travel and work evenings/weekends as needed.

Responsibilities

• Manage event registration workflows, including setup, testing, attendee communications, inquiries, and reporting.
• Maintain attendee databases, generate lists, analyze information, and protect confidential personal data.
• Set program processes, deadlines, reporting, escalation routes, and documentation standards.
• Oversee hotel room blocks, rooming lists, reservations, VIP needs, billing instructions, pickup monitoring, and final reconciliation.
• Coordinate attendee logistics such as transport and accommodation with clients and suppliers.
• Resolve complex operational issues, assess room-block and financial exposure, and guide coordinators and associates.

Skills

Attendee data management

Event technology

Meeting planning

Communication

Tools

Cvent

Aventri

Swoogo

RainFocus

Eventbrite

Job description

Role overview

Lead housing, delegate management, and attendee data operations for complex events, keeping registration, accommodation logistics, and participant information accurate from planning through post-event reporting. The role supports in-person, hybrid, and virtual programs, works closely with clients, planners, vendors, and internal teams, and may include onsite event leadership. It is based remotely in London, with travel to or work in the EU required for some programs; candidates must already have the necessary work and travel authorization.

Responsibilities

• Manage event registration workflows, including setup, testing, attendee communications, inquiries, and reporting.
• Maintain attendee databases, generate lists, analyze information, and protect confidential personal data.
• Set program processes, deadlines, reporting, escalation routes, and documentation standards.
• Oversee hotel room blocks, rooming lists, reservations, VIP needs, billing instructions, pickup monitoring, and final reconciliation.
• Coordinate attendee logistics such as transport, accommodation, and other program requirements with clients and suppliers.
• Resolve complex operational issues, assess room-block and financial exposure, recommend mitigations, and guide coordinators and associates.

Requirements

• 5–7 or more years in attendee data, housing and delegate management, event technology, or meeting planning and coordination.
• Proficiency with Microsoft Office, especially Excel, including VLOOKUP, and PowerPoint.
• Ability to manage several programs at once, communicate clearly, and work independently while adapting to different client needs.
• Strong organizational judgment, attention to data accuracy, and knowledge of event suppliers, services, and practices.
• Flexibility to work some evenings or weekends and travel onsite or troubleshoot remotely when required.
• Authorization to work and travel in the EU for program duties without employer sponsorship.

Nice to have

• Working knowledge of Cvent or other registration platforms such as Aventri, Certain, Swoogo, Rainfocus, or Eventbrite.
• Experience scheduling or managing one-to-one meetings.

Benefits and work setup

• Remote role based in London, with up to 40% domestic or international travel indicated.
• private medical insurance, 28 days of annual leave plus bank holidays, volunteer and sick days, enhanced parental leave, a wellness stipend, life insurance, pension enhancements, and a discretionary bonus.