Housing Coordinator, HUD-VASH Services, Homeless Veteran Program

Tunnel To Towers Foundation; Toledo (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

The Tunnel to Towers Foundation is seeking an experienced Housing Coordinator to help Veterans obtain and maintain safe, stable housing. You will handle housing referrals, payments, and support services in line with program guidelines.

You will work with VA Case Managers, landlords, and partners to ensure timely processing and accurate documentation while protecting sensitive Veteran information. This role supports veterans who have sacrificed for our country.

Qualifications

• High school diploma or equivalent required; associate or bachelor's degree preferred.
• Experience in housing services, social services, nonprofit programs, customer service, property management, or case coordination.
• Experience working with Veterans or Veteran-serving organizations preferred.
• Familiarity with HUD-VASH, Housing Choice Vouchers, SSVF, affordable housing, homelessness prevention, or housing stabilization programs preferred.

Responsibilities

• Process HUD-VASH referrals and housing assistance requests.
• Manage an active caseload and ensure referrals are processed accurately and timely.
• Review documentation for completeness, eligibility, and compliance with program requirements.
• Communicate with VA Case Managers regarding referral status and needs.
• Coordinate with landlords, property managers, vendors and partners to obtain documentation and facilitate housing placements.
• Process housing payments including deposits, arrears, utilities, moving expenses and other eligible costs.
• Track payment requests and resolve payment-related issues with internal teams.
• Maintain accurate case records and referral tracking systems.
• Monitor deadlines and follow up to prevent delays.
• Protect confidential Veteran and financial information per policies.
• Participate in QA reviews, process improvements, meetings and training.
• Perform other duties as assigned.

Skills

Organizational skills

Communication skills

Multitasking

Detail oriented

Office software

Education

High school diploma

Associate or Bachelor's degree preferred

Tools

Microsoft Office

Google Suite

Web-based case management systems

Job description

Description

The mission of the Tunnel to Towers Foundation is to honor the sacrifice of firefighter Stephen

Siller who laid down his life to save others on September 11, 2001. We also honor our military

and first responders who continue to make the supreme sacrifice of life and limb for our country.

The Tunnel to Towers Foundation is committed to eradicating homelessness amongst our

veterans.

The Foundation is looking for an experienced Housing Coordinator to play a critical role in

helping Veterans obtain and maintain safe, stable housing by ensuring housing assistance

referrals, payments, and support services are delivered accurately, efficiently, and in accordance

with program guidelines.

Duties and responsibilities

• Receive, review, and process HUD-VASH referrals and housing assistance requests.
• Manage an active caseload and ensure referrals are processed accurately and within established timelines.
• Review documentation for completeness, eligibility, and compliance with program requirements.
• Communicate regularly with VA Case Managers regarding referral status, documentation needs, approvals, denials, and housing barriers.
• Coordinate with landlords, property managers, vendors, and community partners to obtain required documentation and facilitate housing placements.
• Prepare and process approved housing assistance payments, including security deposits, rental arrears, utility assistance, moving expenses, temporary lodging, and other eligible housing-related costs.
• Track payment requests and work with internal departments to resolve payment-related issues.
• Maintain accurate case records, documentation, and referral tracking systems.
• Monitor deadlines and conduct timely follow-up on outstanding items to prevent processing delays.
• Protect confidential Veteran and financial information in accordance with organizational policies.
• Participate in quality assurance reviews, process improvement efforts, team meetings, and training activities.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent required; associate or bachelor's degree preferred.
• Experience in housing services, social services, nonprofit programs, customer service, property management, case coordination, or related fields.
• Experience working with Veterans or Veteran-serving organizations preferred
• Familiarity with HUD-VASH, Housing Choice Vouchers, SSVF, affordable housing, homelessness prevention, or housing stabilization programs preferred
• Experience coordinating housing-related financial assistance preferred
• Experience working with landlords, property managers, Public Housing Authorities (PHAs), vendors, or government agencies preferred
• Strong organizational and design skills.
• Excellent communication and interpersonal abilities.
• Excellent communication skills.
• Detail oriented.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Proficient in Microsoft Office/ Google Suite (or equivalent) and web-based case management systems
• Pre-employment screening, including a background check, is required.

Working conditions

Special working conditions may include: a change in days worked, shift hours, and/or working

conditions (outdoors or other locations) when participating and assisting in special events needed.