Housing & Compliance Lead – Across YMCA Sites

YMCA WELLINGTON AND DISTRICT; New Hampshire; On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

22 days annual leave + bank holidays

Employer pension contributions

Social events (3 per year)

CPD and training opportunities

On-site facilities

Job summary

YMCA Wellington and District is seeking a Housing and Compliance Officer to manage New College Apartments housing and lead organisation-wide statutory compliance across all sites. The postholder will oversee the full housing journey, ensuring legal compliance obligations are met, including gas safety, fire safety, electrical checks, EPC, PAT and safety inspections.

The role requires strong organisational and IT skills, experience in housing management, and a commitment to safeguarding, equality,

Qualifications

• Experience in a housing officer or housing management role.
• Knowledge of housing legislation, tenancy management and landlord obligations.
• Experience with sign-up processes, Universal Credit housing costs and tenancy deposits.
• Understanding of statutory compliance including gas, fire, EICR, EPC and PAT.
• Maintaining compliance records and trackers to keep certificates current.
• Experience managing rent accounts, arrears and KPI reporting.
• Experience with Fixflo or similar repairs/housing systems.
• Highly organised with strong attention to detail and IT skills.
• Commitment to safeguarding, equality, diversity and YMCA values.

Responsibilities

• Housing Management for New College Apartments and related duties.
• Assist with applications, sign-ups, inductions and occupancy rights.
• Administer Universal Credit housing costs and council tax info.
• Maintain tenancy accounts, deposits and voids in line with procedures.
• Set up utilities and upload information to internal systems.
• Resolve housing-related complaints and issue warnings as needed.
• Carry out pre-void inspections and coordinate void turnarounds.
• Track repairs and conduct property checks; assist with basic maintenance.
• Maintain an up-to-date compliance tracker for all sites.
• Schedule safety checks: gas, fire, electrical, EPC, PAT, emergency lighting.
• Record weekly fire alarm tests and health and safety inspections.
• Ensure contractor information is current and support external visits.
• Manage rent payments, arrears reporting and KPI reporting monthly.

Skills

Housing management

IT skills

Communication skills

Attention to detail

Organised

Safeguarding

Equality & inclusion

Education

CIH qualification

IOSH Managing Safely

UK driving licence

Tools

Fixflo

Job description

YMCA Wellington and District is seeking a Housing and Compliance Officer to manage New College Apartments housing and lead organisation-wide statutory compliance across all sites. The postholder will oversee the full housing journey, ensuring legal compliance obligations are met, including gas safety, fire safety, electrical checks, EPC, PAT and safety inspections.

The role requires strong organisational and IT skills, experience in housing management, and a commitment to safeguarding, equality,