Housing Caseworker

YWCA TULSA; Tulsa (OK); Sur place; USD 45 000 - 48 000; Plein temps

Résumé du poste

YWCA Tulsa is hiring a Housing Caseworker to connect individuals and families experiencing homelessness with permanent housing. The role uses Housing First and Progressive Engagement practices to support clients quickly and empathetically.

This temporary position lasts 18-24 months with potential adjustments. Duties include client assessments, documentation, move-in support, benefit applications, and coordination with community resources to promote self-sufficiency and housing stability.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to build rapport with individuals from diverse backgrounds.
• Cultural sensitivity and understanding of diversity.

Responsabilités

• Provide services with empathy, cultural sensitivity, and professionalism.
• Manage a caseload of 15 clients, conducting in-depth assessments.
• Assist with essential documentation: birth certificates, IDs, Social Security, disability, and public benefit applications.
• Support clients through the move-in process, including securing household items and preparing home warming kits.
• Advocate for equitable access to services and ensure clients receive eligible public benefits.
• Connect clients to community resources for food, clothing, transportation, childcare, etc., and follow up regularly.
• Engage with all clients on self-sufficiency practices, such as managing bills, setting up payment plans, and understanding tenant obligations.
• Use Progressive Engagement case management to connect participants to resources including job and educational opportunities to help them become self-sufficient.

Connaissances

Communication

Rapport building

Cultural humility

Collaboration

Description du poste

Job Title: Housing CaseworkerDepartment: HousingReports to: Housing Casework SupervisorFLSA Status: ExemptSalary: $45,000-47,500/year_________________________________________________________________________Job Summary:The Housing Caseworker supports YWCA Tulsa’s Housing programs designed to quickly connect individuals and families experiencing homelessness to permanent housing, while also providing supportive services through the Housing First model. This position also uses the Progressive Engagement model of case management which includes motivational interviewing, trauma informed practice, and strengths-based goal setting to help individuals out of homelessness as quickly as possible.Please note that this position is temporary, lasting 18-24 months with a chance that it will end earlier or later than that time frame.Principal Duties and Responsibilities:Client SupportProvide services with empathy, cultural sensitivity, and professionalismManage a caseload of 15 clients, conducting in-depth assessments using housing barrier toolsAssist with essential documentation: birth certificates, IDs, Social Security, disability, and public benefit applications (e.g., Medicaid, SNAP)Support clients through the move-in process, including securing household items and preparing home warming kitsAdvocate for equitable access to services and ensure clients receive eligible public benefitsConnect clients to community resources for food, clothing, transportation, childcare, etc., and follow up regularlyEngage with all clients on self-sufficiency practices, such as managing bills, setting up payment plans, and understanding tenant obligationsUse Progressive Engagement case management to connect participants to resources including job and educational opportunities to help them become self-sufficientSupport clients in increasing income and financial stability through employment connections, benefits access, budgeting conversations, and self-sufficiency planning to help ensure long-term housing stabilityConduct routine home visits and respond to emergency housing needs (e.g., fires, infestations, weather-related damage) in coordination with relevant agenciesAdministration and DataManage and coordinate rent, utility payments, deposits, and account setup for participantsMaintain accurate and confidential client records and documentationAttend staff meetings, supervision, and case consultations as neededFoster positive relationships with service providers and support program evaluationPerform additional duties as assignedRequired Skills/Abilities:Excellent communication and interpersonal skills.Ability to build rapport with individuals from diverse backgrounds through empathy, cultural humility and nonjudgmental communicationCultural sensitivity and understanding of diversity.Collaborative approach to working with diverse stakeholders.Physical Requirements and Work Environment:Regular fieldwork, including in-person home visits, property inspections, and client appointments in community settings.Ability to walk, stand, navigate stairs and uneven surfaces, and bend or reach while visiting residential properties.Regular travel between client homes, the office, and community locations; accompany clients to appointments as needed.Occasionally carry food, supplies, and household essentials; work in homes with varying accessibility and environmental conditions.Perform office duties involving sitting, computer use, phone calls, and client documentation; respond in person to urgent housing needs when necessary.Required competencies and expectations:To perform the job successfully, an individual should demonstrate the following mission centered competencies as they relate to YWCA Tulsa core values:Community: We center people in our program design; we engage the Community in our decisions, and we partner with others to achieve the greatest impact.Advocacy: We are committed to creating space for voices to be heard.Respect: We care about each other and treat each other with dignity and value. We believe that authentic, respectful relationships lead to learning and growth.Empowerment: We empower each other [and the community/those we serve] to have a voice and create change.Equity and Inclusion: We build diverse, welcoming and inclusive spaces within our walls and in the world.Excellence: We set and achieve ambitious goals.Data Competency:YWCA team members are expected to demonstrate knowledge of their data and how it relates to their scope of work. Every team member is responsible for the collection of data and the expectation is that this information is reflected upon and used for decision making, serving clients where applicable and adjusting processes when needed. Team members are responsible for entering data accurately, timely and consistently and ensuring that they are aware of goals and objectives related to their position. YWCA team members are expected to synthesize and apply their data to advance our mission and ensure they are reporting progress to their direct supervisors in weekly meetings where they will use data to create action plans, work strategically, and analyze any gaps or areas of need.Communication Competency:YWCA team members are expected to communicate clearly, effectively, and in a collaborative manner. YWCA staff are expected to utilize a variety of communication tools, including but not limited to email, TEAMS messages, telephone and in person conversation. It is expected that communication is responded to within no more than 48 hours. YWCA staff will communicate timely and respectfully with staff, stakeholders and clients.Mission-Centered competency:YWCA staff are expected to remain focused on our mission while making strategic decisions for their position. YWCA staff embrace a growth mindset and are proactive problem-solvers who demonstrate competency in their position. Accountability, adaptability and collaboration are expected of all YWCA staff members. YWCA staff utilize their time effectively, meet deadlines and attend all YWCA meetings, functions and activities when it is an expectation of the position. YWCA staff consistently demonstrate the ability to respect and maintain the privacy of sensitive and confidential information and use best practices to protect that information.