HOUSING CASE WORKER- LCAC

Chautauqua-Opportunities-Inc; Jamestown (NY); On-site; USD 24,796 - 27,552; Full time

Job summary

Chautauqua Opportunities Inc in Jamestown, NY is looking for a dedicated individual to support housing programs by verifying customer eligibility for services and assisting with housing searches. The role requires strong interpersonal skills and experience in human or social services.

The candidate will maintain customer records and assist with budgeting activities. A high school diploma or equivalent is required, with a preference for an associate’s degree in a relevant field.

Qualifications

• H.S. Diploma or equivalent required.
• Minimum of one year of work experience in human, social or customer services required.
• Strong interpersonal and communication skills.

Responsibilities

• Assist customers with creating individualized housing plans.
• Determine eligibility for rental subsidy and assistance programs.
• Maintain timely and accurate documentation of all customer service activity.

Skills

Interpersonal skills

Communication skills

Customer relations skills

Computer skills

Bilingual

Education

H.S. Diploma or equivalent

Associate’s degree in Sciences, Business, or Human Services

Tools

Word processing software

Spreadsheets

Job description

Description

Position Data

Grade: 6 Non‑exempt

Reports to: Case Worker Supervisor and Housing Services Manager.

Basic Function or Position Summary

Support housing programs by verifying customer eligibility for housing services, supporting customers with information on housing options, and ensuring customer files are in compliance with contractual requirements.

Salary

$18.81 hourly

Work Schedule

Mon‑Fri 8:30 am‑4:30 pm

Security Clearance

• Access Level 4 - V, A, C

Position Responsibilities and Specific Duties

• Assist customers with creating individualized housing plans.
• Determine eligibility for rental subsidy and assistance programs.
• Support customers in housing searches.
• Assist with providing educational workshops on tenant/landlord roles and responsibilities.
• Maintains regular contact with local landlords and other housing service providers.
• Assist customers with basic budgeting activities.
• Maintain timely and accurate documentation of all customer service activity, and ensure that customer records are complete, accurate, and in compliance with contractual requirements.
• Maintain knowledge and complies with regulations, policies and procedures.
• Maintain knowledge of local resources and refer customers to services and agencies that will support customer’s goals.
• Verify customer contractual eligibility for services.
• Maintain customer contacts in accordance with assigned contractual and agency expectations.
• Calculate rental subsidy amounts.
• Maintain wait lists, as needed, within assigned services.
• As required by regulation or contract, perform electronic background checks and income verification of customers.
• Compilation and data accuracy checks for submission of reports in assigned contractual areas.
• Promotes agency mission.
• Maintains confidentiality and complies with the code of ethics.
• Maintains consistent professional customer service.
• Job performance incorporates integrated service delivery model while promoting self‑sufficiency.
• Other duties as designated by supervisor.

Key Working Relationships

A. Internal: Housing & Emergency Services Staff and Managers; Navigators.

B. External: Department of Social Services case workers, other non‑profit direct service workers.

Supervisory Scope

A. Number of staff supervised: 0

B. Titles supervised: NA

Organizational Responsibilities

• Adheres to all policies and procedures.
• Gathers appropriate documentation and tracks outcomes.
• Participates in organizational committee structures as appropriate.
• Participates in organizational and divisional management systems.

Knowledge, Skills Required

• H.S. Diploma or equivalent required.
• Associate’s degree in Sciences, Business, or Human Services preferred.
• Minimum of one year of work experience in human, social or customer services required.
• Strong interpersonal, communication and customer relations skills.
• Strong computer skills, including word processing, data entry and spreadsheet in a Windows environment.
• Ability to develop and maintain & engage in positive relationships with people from various backgrounds.
• Bilingual preferred.

Physical

• Ability to lift up to and including 10‑25 pounds of physical effort.

Special Requirements

• Within one year, complete Financial Social Work training.
• Within six months, complete HCV Specialist certification, if applicable.
• Reliable transportation.
• Must be able to provide consistent even‑tempered customer service at all times.
• Pre‑employment physical exam and TB testing, if primary work location is at Hope Haven Shelter.
• Ability to obtain and maintain physical exam annually, if primary work location is at Hope Haven Shelter.
• Works compassionately with a diverse population.
• Experience navigating community programs.