Housing Case Manager

Harmony CDC; Dallas (TX); On-site; USD 52,000 - 74,000; Full time

Job summary

Harmony CDC is seeking a Housing Stability Manager to lead case management and rapid rehousing for individuals and families facing homelessness in Dallas, TX. You will coordinate with housing navigators, landlords, and community partners to ensure housing stability and access wraparound services.

The role requires a Bachelor’s degree in a related field and at least three years of experience in case management, with strong HMIS knowledge and excellent communication skills.

Qualifications

• Bachelor’s degree in social work, human services, public health or related field preferred.
• Three years of experience in case management, social work, community services preferably with individuals and families impacted by homelessness.
• Working knowledge of HMIS case management systems.
• Detail oriented with excellent verbal, written and interpersonal skills.
• Microsoft Office Applications, proficiency in Excel and Word.
• A high level of discretion and confidentiality is always required.

Responsibilities

• Conduct intake interviews and assessments leading to program qualification.
• Provide ongoing case management to individuals who have experienced homelessness with support and comprehensive goal planning around educational, employment, budgeting, housing, health and wellness, and children’s educational goals.
• Assist participants in identifying and locating services that will help them implement their goals.
• Work with housing navigators and local landlords to monitor housing for program participants and advocate for participants to help in maintaining housing.
• Conduct activities and monitors the service environment in a manner to maximize client success and well-being.
• Network with community agencies for the purpose of obtaining information and coordinating service referrals.
• Work closely with service providers to identify and access services and resources to help each participant meet their individual needs and goals.
• Maintain current documentation and records of encounters, assessments and referrals, as well as other statistical data required by the program.
• Familiarity with community resources for homeless participants and procurement of new resources.
• Coordinate services with community partners to maximize the assistance for clients.
• Advocate on behalf of clients and families for services, basic needs, and other related issues.
• Compose or prepares correspondence, case notes, narrative and technical reports, notifications, and related documents using HMIS.
• Conduct comprehensive, client-centered social work activities in accordance with best practices.
• Stay abreast of community resources and procedures for referring clients to appropriate resources.
• Participate in regular staff and coordinated access housing meetings.
• Performs other duties and assumes other responsibilities as assigned by supervisor.

Skills

Verbal communication

Written communication

Interpersonal skills

Detail oriented

Discretion and confidentiality

Stress management

Education

Bachelor’s degree in social work, human services, public health or related field

Tools

HMIS

Excel

Word

Microsoft Office

Job description

The Housing Stability Manager is responsible for supporting a culture of a community-based, client-centered, and trauma-informed care organization. The position will focus on providing case management and rapid rehousing to individuals and families impacted by homelessness or housing insecurity, ensuring housing stability, and connecting program participants to holistic programs, wraparound services and community resources.

Supervisory Responsibilities:

This role is an individual contributor and does not have supervisory responsibilities.

Essential Job Functions:

This section describes the primary responsibilities of an employee in this position.

Please note: The primary responsibilities of this position are not limited to this list.

• Conduct intake interviews and assessments leading to program qualification.
• Provide ongoing case management to individuals who have experienced homelessness with support and comprehensive goal planning around educational, employment, budgeting, housing, health and wellness, and children’s educational goals. Assist participants in identifying and locating services that will help them implement their goals.
• Work with housing navigators and local landlords to monitor housing for program participants and advocates for participants to help in maintaining housing.
• Conduct activities and monitors the service environment in a manner to maximize client success and well-being.
• Network with community agencies for the purpose of obtaining information and coordinating service referrals.
• Work closely with service providers to identify and access services and resources to help each participant meet their individual needs and goals.
• Maintain current documentation and records of encounters, assessments and referrals, as well as other statistical data required by the program.
• Familiarity with community resources for homeless participants and procurement of new resources.
• Coordinate services with community partners to maximize the assistance for clients.
• Advocate on behalf of clients and families for services, basic needs, and other related issues.
• Compose or prepares correspondence, case notes, narrative and technical reports, notifications, and related documents using HMIS.
• Conduct comprehensive, client-centered social work activities in accordance with best practices.
• Stay abreast of community resources and procedures for referring clients to appropriate resources.
• Participate in regular staff and coordinated access housing meetings.
• Performs other duties and assumes other responsibilities as assigned by supervisor.

Requirements:

• Bachelor’s degree in social work, human services, public health or related field preferred.
• Three years of experience in case management, social work, community services preferably with individuals and families impacted by homelessness.
• Working knowledge of HMIS case management systems.
• Detail oriented with excellent verbal, written and interpersonal skills.
• Microsoft Office Applications, proficiency in Excel and Word.
• A high level of discretion and confidentiality is always required.

The work environment characteristics are representative of those an individual would experience when supporting a resource center and food pantry in an administrative role. Multi-tasking is essential. Reasonable accommodations may be made to enable individuals with disabilities or special needs to perform the essential functions.

The ability to manage stress, build professional and collaborative relationships, work in a fast-paced rapidly changing environment and reason through complex business situations is required.

Physical Demands:

The physical demands are representative of those that must be met by an individual to successfully perform the essential functions of the job. There will be some lifting (up to 25 pounds).

Travel Requirements:

A valid Texas driver’s license and acceptable motor vehicle record is required.