Housing Case Manager

Model Cities of St Paul Inc; Saint Paul (MN); On-site; USD 51,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Employer-sponsored retirement plan

Life insurance

Disability coverage

Paid time off and holidays

EAP

Professional development opportunities

Job summary

Model Cities of St. Paul, Inc. is seeking a Housing Case Manager to help individuals and families obtain and maintain safe, stable, and affordable housing. You will provide case management, housing navigation, advocacy, and resource coordination to support long-term self-sufficiency.

The ideal candidate is compassionate, organized, and committed to trauma-informed, culturally responsive services, with experience in housing or human services and strong tenant-rights knowledge.

Qualifications

• Bachelor's or Associate degree in Human Services or related field, or equivalent combination of education and experience.
• 1–3 years of experience in case management, housing services, or related work.
• Strong communication, organization, and relationship-building skills.
• Proficiency with Microsoft Office and data management systems.
• Valid driver's license and reliable transportation.

Responsibilities

• Assess participant needs and develop individualized housing stability plans.
• Provide ongoing case management, coaching, advocacy, and follow-up.
• Assist participants with housing searches, applications, move-ins, and retention.
• Connect participants with community resources and supportive services.
• Educate participants on tenant rights and housing success strategies.
• Build relationships with landlords, housing providers, and partners.
• Maintain participant records and ensure compliance with program requirements.

Skills

Strong communication

Organization

Relationship-building

Microsoft Office

Data management

Driver's license

Transportation

Education

Associate's or Bachelor's degree in Human Services

Equivalent combination of education and experience

Tools

HMIS

Job description

About the Organization Model Cities of St. Paul, Inc. is a non-profit organization dedicated to creating transformational, community-driven opportunities that address root causes of racial and socio-economic inequities. Founded in 1967, our mission is to promote social and economic prosperity by providing access to opportunities that stabilize and develop families and communities. Model Cities provides an array of services including those that address barriers to homelessness and housing, economic development and asset building and youth development.
Our organization is committed to promoting a diverse, inclusive, and equitable workplace, which ensures our services respond effectively to the evolving needs of our community. Our Board, leadership team and staff are broadly representative of the 65% BIPOC communities we serve.

EOE Statement ModelCities is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and related conditions), marital status, familial status, disability, public assistance status, age, sexual orientation, gender identity or expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.
ModelCities complies with the Minnesota Human Rights Act and the Americans with Disabilities Act (ADA). We are dedicated to providing reasonable accommodations to individuals with disabilities throughout the hiring process and during employment. If you require an accommodation, please contact our Human Resources Department.

Category Social Services

Position Housing Case Manager

Exempt/Non-Exempt Non-Exempt

Full-Time/Part-Time Full-Time

Shift -not applicable-

Description

Housing Case Manager

Empowering Individuals and Families Through Housing Stability

Who We Are

Since 1967, Model Cities has advanced social and economic prosperity by creating pathways to opportunity for individuals, families, and communities. Our work focuses on helping people achieve stability, build wealth, and realize their goals through housing stability, homeownership, financial wellness, economic development, youth development, and community-centered services. We are committed to fostering an inclusive workplace and delivering equitable, responsive solutions that strengthen communities and expand opportunity for all.

Position Summary

The Housing Case Manager helps individuals and families obtain and maintain safe, stable, and affordable housing. This role provides case management, housing navigation, advocacy, and resource coordination services that support housing stability and long-term self-sufficiency.

The ideal candidate is compassionate, organized, resourceful, and committed to delivering trauma-informed and culturally responsive services.

Why Join Model Cities?

Make a meaningful impact in the lives of individuals and families.

Help people overcome housing barriers and achieve stability.

Work with a collaborative, mission-driven team.

Access professional development and growth opportunities.

Contribute to a workplace that values inclusion, respect, and innovation.

Key Responsibilities

Case Management & Housing Support

Assess participant needs and develop individualized housing stability plans.

Provide ongoing case management, coaching, advocacy, and follow-up.

Assist participants with housing searches, applications, move-ins, and housing retention.

Connect participants with community resources, financial assistance programs, and supportive services.

Educate participants on tenant rights, responsibilities, and housing success strategies.

Partnerships & Community Engagement

Build relationships with landlords, housing providers, and community organizations.

Coordinate referrals and collaborate with service providers.

Represent Model Cities in community meetings and partnerships.

Documentation & Compliance

Maintain accurate participant records and case notes.

Ensure compliance with program, funding, and regulatory requirements.

Track outcomes and utilize HMIS or other case management systems effectively.

Qualifications

Required

Associate's or Bachelor's degree in Human Services, Social Work, Community Development, or a related field, or an equivalent combination of education and experience.

One to three years of experience in case management, housing services, or related human services work.

Strong communication, organization, and relationship-building skills.

Proficiency with Microsoft Office and data management systems.

Valid driver's license and reliable transportation.

Preferred

Experience with homelessness prevention, rapid rehousing, or housing stabilization programs.

Knowledge of HUD programs, Housing First, Trauma-Informed Care, and HMIS.

Bilingual or multilingual abilities.

Compensation & Benefits

Salary Range: $51,000-$54,000 annually. Compensation is based on qualifications, experience, and internal equity.

Benefits may include

Medical, dental, and vision insurance

Company-matched retirement plan

Employer-paid life insurance

Disability coverage

Generous paid time off and 13 paid holidays

Employee Assistance Program

Professional development opportunities

Work Environment

This position includes office, community, and participant-facing work. Regular local travel is required, with occasional evening or weekend hours based on participant and program needs. Reasonable accommodations may be provided to qualified individuals with disabilities.

Equal Opportunity Employer

Model Cities is committed to creating an inclusive workplace where employees, participants, and community partners feel respected, valued, and empowered to succeed. Qualified applicants will receive consideration without regard to any protected status under applicable law.

Cultural Humility & Responsiveness

Problem Solving & Critical Thinking

Relationship Building

Conflict Resolution

Documentation & Compliance

Data Entry & Reporting

Time Management & Organization

Professional Communication

Technology Proficiency

Compensation

Salary Range

$51,000-$54,000 annually

Actual compensation will be determined based on qualifications, experience, education, certifications, and internal equity considerations.

Benefits

Model Cities offers a comprehensive benefits package designed to support employee well-being, professional growth, and work-life balance.

Eligible employees may receive

Medical, dental, and vision insurance

Employer-sponsored retirement plan

Employer-paid life insurance

Short-term and long-term disability coverage

Generous paid time off and holidays

Employee Assistance Program (EAP)

Professional development and training opportunities

Benefits are subject to plan eligibility requirements and organizational policies.

Work Environment & Physical Requirements

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.

This position requires the ability to

Communicate effectively in person, by telephone, virtually, and in writing.

Operate standard office equipment and technology.

Travel locally to participant homes, housing locations, partner organizations, and community meetings.

Move throughout office, residential, and community environments.

Occasionally transport program materials and resources.

Work Schedule

Full-time, exempt or non-exempt status based on organizational designation.

Primarily daytime business hours.

Occasional evening and weekend hours may be required to meet participant and program needs.

Local travel throughout the service area is expected.

Equal Opportunity & Inclusion

Model Cities is committed to fostering a workplace where all employees, participants, and community partners feel valued, respected, and empowered to succeed.

We are proud to be an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, marital status, or any other protected status under applicable law.

We encourage individuals from diverse backgrounds, experiences, and communities to apply.

Position Requirements

Minimum Qualification

• A bachelor's degree in human services or a related field is required.
• Minimum of two years of direct service experience working with high-risk and/or culturally diverse special needs populations required.
• In lieu of a degree, at least four years of experience in housing case management or a closely related field is acceptable.
• Must possess a valid Minnesota driver’s license and maintain a clean driving record.
• Must have reliable transportation, maintain current auto insurance, and be able to transport clients as needed.

Competencies Required

• Social services/work experience
• Communication skills
• Administrative skills
• People skills
• Intrapersonal skills
• Ability to operate Microsoft Office and other software programs
• Ability to use basic office equipment (copier, fax, scanner, etc.)
• Critical thinking skills
• Ability to work independently and in team environments

Preferred Requirements

• Experience working with vulnerable populations and/or individuals with lower incomes.
• Prior experience working in urban communities and within a nonprofit setting is preferred.
• Preferred experience with intake and social services resource platforms
• Project management experience
• Advanced communication and critical thinking skills

Job Requirements

• Must be able to sit for extended periods
• Must be able to lift up to 25 pounds frequently
• Must be able to stand, bend, and twist frequently
• May require weekend availability.

Schedule

• Monday-Friday, 9:00-5:00
• Occasional weekend and evening availability

Close Date

Location Main Office

This position is currently accepting applications.