Housing Case manager

Proactive Community Services; Flossmoor (IL); On-site; USD 42,000 - 56,000; Full time

Job summary

Proactive Community Services is seeking a Housing Navigator to assist individuals and families facing housing instability. You will assess housing needs, develop stabilization plans, and help participants navigate housing options and resources.

The role requires engagement with participants, landlords, property managers, and community partners to address barriers and coordinate housing-related assistance. Travel within PCS’s service area and occasional evening or community-based work may be

Qualifications

• Knowledge of affordable housing resources and housing assistance programs.
• Working knowledge of landlord-tenant relationships, Fair Housing principles, rental applications, leases, and housing barriers.
• Strong participant advocacy, engagement, and problem-solving skills.
• Ability to establish professional relationships with landlords and property managers.
• Ability to work effectively with individuals from diverse cultural and socioeconomic backgrounds.
• Strong written and verbal communication skills.
• Ability to maintain accurate documentation and meet grant reporting deadlines.
• Proficiency with Microsoft Office and electronic case-management/database systems.
• Knowledge of trauma-informed and participant-centered service delivery.

Responsibilities

• Assist individuals and families in identifying housing resources and stabilization plans.
• Collaborate with landlords, housing providers, and community partners to address barriers.
• Provide follow-up to support successful housing outcomes and referrals.
• Engage participants with empathy, advocacy, and action planning.
• Maintain documentation and assist with grant reporting requirements.

Skills

Affordable housing resources

Landlord-tenant knowledge

Participant advocacy

Landlord relationships

Diversity awareness

Communication skills

Documentation & reporting

Microsoft Office & case-management

Trauma-informed service

Job description

The Housing Navigator helps individuals and families experiencing housing instability identify and access resources that support safe, stable housing. The Housing Navigator works directly with participants to assess housing needs and barriers, develop individualized housing stabilization plans, identify appropriate housing options and resources, and help participants navigate the housing process.

This community-based position requires active engagement with participants, landlords and property managers, housing providers, and community partners. The Housing Navigator works collaboratively with PCS staff and community service providers to address barriers to housing stability, coordinate eligible housing-related assistance and referrals, and provide consistent follow-up to support successful housing outcomes. The position requires initiative, flexibility, strong relationship-building skills, participant advocacy, and an understanding of community-based nonprofit service delivery.

• Knowledge of affordable housing resources and housing assistance programs.
• Working knowledge of landlord-tenant relationships, Fair Housing principles, rental applications, leases, and housing barriers.
• Strong participant advocacy, engagement, and problem-solving skills.
• Ability to establish professional relationships with landlords and property managers.
• Ability to work effectively with individuals from diverse cultural and socioeconomic backgrounds.
• Strong written and verbal communication skills.
• Ability to maintain accurate documentation and meet grant reporting deadlines.
• Proficiency with Microsoft Office and electronic case-management/database systems.
• Knowledge of trauma-informed and participant-centered service delivery.

ADDITIONAL REQUIREMENTS-

• Valid driver’s license, reliable transportation, and ability to travel throughout PCS’s service area.
• Ability to attend community meetings, housing appointments, apartment viewings, and outreach activities.
• Ability to maintain professional boundaries and participant confidentiality.
• Must successfully complete required PCS and grant-funded program training.
• Some evening or community-based work may be required depending upon participant and program needs