Housing Business Operations Lead

Dynamic Workforce Solutions; Waterloo (IA); On-site; USD 75,000 - 115,000; Full time

Job summary

Dynamic Workforce Solutions is seeking an Operations Manager for Waterloo or Mason City, IA. You will lead day-to-day operations, coordinate across departments, and drive efficient processes to deliver results for state and local projects.

The role requires a Bachelor’s degree and 3+ years of supervisory experience, with strong skills in budgeting, forecasting, and stakeholder engagement. You’ll mentor teams and report on performance metrics to senior leadership.

Qualifications

• Bachelor's degree and at least 3 years of supervisory or management experience.
• Experience in project management, program operations, or related operational roles.
• Strong time management, organizational systems, and process optimization skills.
• Experience with budgets, forecasting, and resource planning.
• Proficiency with business software, data analysis, and reporting systems.
• Knowledge of contract management, vendor relations, and stakeholder engagement.
• Commitment to customer-focused service delivery and inclusive teams.
• Leadership with a supportive approach; background in business development preferred.

Responsibilities

• Oversee daily operations and manage assigned team members with coaching and performance support.
• Develop and maintain project plans and operational documentation for timely delivery.
• Manage budgets, forecasting, and financial planning with senior leadership.
• Generate weekly and monthly reports on operational metrics and KPIs.
• Coordinate resource allocation and scheduling to optimize efficiency.
• Set and maintain quality standards across processes and deliverables.
• Build relationships with partners, stakeholders, and customers through professional communication.
• Collaborate with leadership on program development, contracts, HR initiatives, and growth strategies.
• Identify process improvements and implement innovative operational solutions.
• Support onboarding and assignment processes for new team members and customers.
• Handle multiple priorities while ensuring deadlines and attention to detail.

Skills

Supervisory experience

Project management

Budget management

Forecasting

Process optimization

Data analysis & reporting

Contract management

Leadership

Customer service mindset

Stakeholder engagement

Education

Bachelor's degree in business, management, organizational development, or related field

Job description

About Dynamic Workforce Solutions

Dynamic Workforce Solutions (DWFS) contracts with state and local entities to provide services that offer the communities we serve reliable workforce development and training solutions that result in talented, well-trained people positioned for tomorrow's jobs. Our innovative approach to delivering services, passion for the work we do and commitment to ongoing quality have defined over three decades of exceptional results.

Our Commitment

We commit to delivering Extreme Customer service in order to provide outstanding outcomes for the people and businesses we serve.

Operations Manager – Locations

We're looking for a dynamic and organized Operations Manager to join our team in Waterloo or Mason City, United States. In this pivotal role, you'll be the driving force behind our day-to-day operations, ensuring seamless coordination across departments and delivering exceptional results. As Operations Manager, you'll combine strategic thinking with hands-on leadership to optimize processes, support our team, and drive organizational success. If you're passionate about building efficient systems, fostering collaboration, and making a tangible impact, we'd love to hear from you.

Key Responsibilities

• Oversee daily operations and manage assigned team members, providing coaching, feedback, and performance support to ensure excellence
• Develop, implement, and maintain comprehensive project plans and operational documentation to facilitate timely communication and successful project delivery
• Manage budgets, forecasting, and financial planning in collaboration with senior leadership to ensure organizational sustainability and growth
• Generate and present weekly and monthly reports on operational metrics, project progress, and key performance indicators
• Coordinate resource allocation and scheduling to optimize efficiency and support project-related activities
• Establish and maintain quality standards across all operational processes, assessments, and deliverables
• Build and nurture relationships with partners, stakeholders, and customers through professional communication and transparent engagement
• Collaborate cross-functionally with leadership on program development, contract management, human resources initiatives, and business development strategies
• Identify process improvement opportunities and implement innovative solutions to enhance operational efficiency
• Support onboarding and assignment processes for new team members and customers
• Manage multiple priorities simultaneously while maintaining attention to detail and meeting deadlines

Required Qualifications

• Bachelor's degree in business, management, organizational development, or related field from an accredited institution; Minimum 3 years of supervisory or management experience, with demonstrated success leading and developing teams
• Proven experience in project management, program operations, or related operational roles
• Strong proficiency in time management, organizational systems, and process optimization
• Experience with budget management, financial forecasting, and resource planning
• Proficiency with business software, data analysis tools, and reporting systems
• Knowledge of contract management, vendor relations, and stakeholder engagement
• Commitment to customer-focused service delivery and inclusive team environments
• Strong leadership capabilities with a supportive and motivational approach to team management
• Background in business development or strategic planning (preferred)

Diversity & Inclusion

Diversity is at the heart of our business. It is key to our people's passion for serving individuals and communities who seek to build a stronger workforce. Furthermore, our commitment to diversity and inclusion is deeply rooted in the values instilled by our Four Cornerstones and commitment to Extreme Customer Service. Such differences help us connect better with the workforce development needs of people we serve in our communities. We believe that attracting, developing, and retaining a base of employees that reflects the diversity of our customers is essential to our success.

We believe that every role matters and that every customer, both internal and external, should feel empowered to be the best that they can be. APM, including Equus Workforce Solutions, Ross Innovative Employment Solutions, Dynamic Workforce Solutions, DESI, AGELIC, and Grant Associates, is committed to providing equal employment opportunities to all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

Accommodations

APM is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you require a reasonable accommodation during the application, interview, or selection process, please contact recruitassist@apmnet.