Operations Manager

Dynamic Workforce Solutions; Waterloo (IA); On-site; USD 70,000 - 110,000; Full time

Job summary

Dynamic Workforce Solutions is seeking an Operations Manager in Waterloo/Mason City, IA. You will oversee daily operations, coach teams, and drive cross‑functional initiatives to improve efficiency and service delivery.

Lead budgeting, forecasting, and reporting while collaborating with leadership to align programs with strategic goals. Strong communication and leadership are essential in this role.

Qualifications

• Bachelor's degree or equivalent professional experience is required.
• 3+ years of supervisory or management experience, with team development success.
• Experience in project management, program operations, or related roles.

Responsibilities

• Oversee daily operations and manage assigned team members with coaching and performance support.
• Develop and maintain project plans and operational documentation for timely delivery.
• Lead regular team meetings to align goals, address challenges and celebrate wins.
• Manage budgets, forecasting, and financial planning with senior leadership for sustainability.
• Generate weekly and monthly reports on operations metrics and progress.
• Coordinate resource allocation and scheduling to optimize efficiency across projects.
• Establish and maintain quality standards across processes and deliverables.
• Build relationships with partners, stakeholders, and customers via professional communication.
• Collaborate cross-functionally on program development, contracts, HR initiatives, and growth strategies.
• Identify process improvements and implement innovative efficiency solutions.
• Support onboarding and staffing processes for new team members and customers.
• Handle multiple priorities with attention to detail and deadline discipline.

Skills

Leadership

Communication

Time management

Organizational skills

Process optimization

Budget management

Forecasting

Resource planning

Stakeholder engagement

Vendor relations

Contract management

Data analysis

Reporting systems

Project management

Education

Bachelor's degree in business, management, organizational development, or related field from an accredited institution; or equivalent professional experience

Minimum 3 years of supervisory or management experience

Proven experience in project management, program operations, or related operational roles

Job description

Company Description

Dynamic Workforce Solutions (DWFS) contracts with state and local entities to provide services that offer the communities we serve reliable workforce development and training solutions that result in talented, well-trained people positioned for tomorrow's jobs. Our innovative approach to delivering services, passion for the work we do and commitment to ongoing quality have defined over three decades of exceptional results.

Our people feel they are part of something way bigger than just a job. We commit to delivering Extreme Customer service in order to provide outstanding outcomes for the people and businesses we serve.

Job Description

We're looking for a dynamic and organized Operations Manager to join our team in Waterloo or Mason City, United States. In this pivotal role, you'll be the driving force behind our day-to-day operations, ensuring seamless coordination across departments and delivering exceptional results. As Operations Manager, you'll combine strategic thinking with hands-on leadership to optimize processes, support our team, and drive organizational success. If you're passionate about building efficient systems, fostering collaboration, and making a tangible impact, we'd love to hear from you.

• Oversee daily operations and manage assigned team members, providing coaching, feedback, and performance support to ensure excellence
• Develop, implement, and maintain comprehensive project plans and operational documentation to facilitate timely communication and successful project delivery
• Conduct regular team meetings with staff and leadership to align on goals, address challenges, and celebrate wins
• Manage budgets, forecasting, and financial planning in collaboration with senior leadership to ensure organizational sustainability and growth
• Generate and present weekly and monthly reports on operational metrics, project progress, and key performance indicators
• Coordinate resource allocation and scheduling to optimize efficiency and support project-related activities
• Establish and maintain quality standards across all operational processes, assessments, and deliverables
• Build and nurture relationships with partners, stakeholders, and customers through professional communication and transparent engagement
• Collaborate cross-functionally with leadership on program development, contract management, human resources initiatives, and business development strategies
• Identify process improvement opportunities and implement innovative solutions to enhance operational efficiency
• Support onboarding and assignment processes for new team members and customers
• Manage multiple priorities simultaneously while maintaining attention to detail and meeting deadlines
• Perform additional duties as assigned to support organizational objectives

Qualifications

• Bachelor's degree in business, management, organizational development, or related field from an accredited institution; or equivalent professional experience
• Minimum 3 years of supervisory or management experience, with demonstrated success leading and developing teams
• Proven experience in project management, program operations, or related operational roles
• Strong proficiency in time management, organizational systems, and process optimization
• Excellent communication and interpersonal skills with the ability to engage effectively across all organizational levels
• Experience with budget management, financial forecasting, and resource planning
• Proficiency with business software, data analysis tools, and reporting systems
• Knowledge of contract management, vendor relations, and stakeholder engagement
• Commitment to customer-focused service delivery and inclusive team environments
• Ability to work flexibly and adapt to changing priorities and organizational needs
• Strong leadership capabilities with a supportive and motivational approach to team management
• Background in business development or strategic planning (preferred)

Additional Information

Diversity is at the heart of our business. It is key to our people's passion for serving individuals and communities who seek to build a stronger workforce. We strive to create a work environment that provides all our team members with equal access to information, development, and opportunity. Furthermore, our commitment to diversity and inclusion is deeply rooted in the values instilled by our Four Cornerstones and commitment to Extreme Customer Service. We recognize that differences in age, race, gender, nationality, sexual orientation, physical ability, thinking style and background bring richness to our work environments. Such differences help us connect better with the workforce development needs of people we serve in our communities. We believe that attracting, developing, and retaining a base of employees that reflects the diversity of our customers is essential to our success.

Living Dynamic

We believe that every role matters and that every customer, both internal and external, should feel empowered to be the best that they can be. Dynamic Workforce Solutions is a place where passion meets purpose and results in excellence.

Equal Opportunity Employer

APM, including Equus Workforce Solutions, Ross Innovative Employment Solutions, Dynamic Workforce Solutions, DESI, AGELIC, and Grant Associates, is committed to providing equal employment opportunities to all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

APM is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you require a reasonable accommodation during the application, interview, or selection process, please contact [e-mail].