Housing Assistant

Sacramento Housing and Redevelopment Agency; Sacramento (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Alternate 9/80

CalPERS Pension

Health benefits

Paid time off

Parking subsidy

Professional development

Job summary

Sacramento Housing and Redevelopment Agency (SHRA) seeks an exceptional Housing Assistant to provide housing services clerical support and quality customer service in Sacramento.

The position involves data entry, processing applications, determining eligibility, and coordinating with participants and staff to ensure accurate, timely service. AA degree preferred; two years of data entry and customer service experience ideal.

Qualifications

• High School graduate or GED required.
• AA degree preferred.
• Two years experience in data entry, basic Word, math, and customer service required.

Responsibilities

• Receive applications and interview new and continuing participants.
• Explain policies and procedures and conduct orientations and briefing sessions for prospective participants.
• Answer telephone and respond to inquiries regarding Housing Authority services.
• Take information for pre-applications over the phone.
• Determine new and continued eligibility for all housing program participants.
• Process paperwork for housing subsidy programs.
• Prepare forms to verify participant income and deductions.
• Maintain waiting list and waiting pool.
• Prepare leases and contracts.
• Type letters and other material from rough drafts or verbal instructions.
• Post a variety of information into computer system.
• Update active case files.

Skills

Data entry

Microsoft Word

Customer service

Multitasking

Attention to detail

Education

High School Diploma or GED

AA degree preferred

Tools

Microsoft Word

Job description

Sacramento Housing and Redevelopment Agency (SHRA) is looking for an exceptional Housing Assistant to provide housing services clerical support and quality customer service.

SHRA's mission is to revitalize communities, provide affordable housing opportunities, and to serve as the Housing Authority for the City and County of Sacramento. In addition to being a part of an influential organization in the Sacramento community, employees in this classification are eligible for many great benefits.

Some of these benefits include:

• Alternate 9/80 Work Schedule:Enjoy a two-week schedule of nine 9-hour days with every other Friday off, giving you more long weekends to relax and maintain work-life balance.
• CalPERS Pension Retirement:Secure your future with a robust retirement plan. CalPERS is the largest public pension fund in the US.
• Comprehensive Health Benefits:Medical insurance offered through CalPERS, dental options, and free vision insurance for up to Employee +1
• Generous Paid Time Off Package:12 paid holidays, 3 floating holidays, 2 weeks of vacation per year
• $200 Downtown Parking subsidy for eligible employees
• Professional Development opportunities

Please note, this position is required to work onsite in Sacramento, California.

Classification

Represented by AFSCME

Supplemental Questions

Please answer all supplemental questions fully and completely. Candidates who respond with "see resume" may be disqualified.

Examination

Only up to 100 candidates may be invited to the written examination. Only up to 16 who pass the written examination will be invited to the oral exam. Both the written and the oral must be passed in order to be placed on the eligible list for this classification.

Most desirable characteristics: strong computer experience, organizational skills, attention to detail, customer service, ability to multi-task and demonstrate task completion, good work attendance.

Education

High School graduate or GED required. AA degree preferred.

Experience

Two years experience in data entry, basic Word, math, and customer service required.

Highly Desirable Skills

Strong computer experience, organizational skills, attention to detail, customer service, ability to multi-task and demonstrate task completion, good work attendance.

Client Service

• Implement the departments Mission Statement in all aspects of customer contact
• Receive applications and interview new and continuing participants
• Explain policies and procedures and conduct orientations and briefing sessions for prospective participants
• Answer telephone and respond to inquiries regarding Housing Authority services
• Take information for pre-applications over the phone
• Determine new and continued eligibility for all housing program participants

Operations

• Assist Technical Specialist - Housing Authority
• Process paperwork for housing subsidy programs
• Calculate tenant financial responsibility
• Maintain waiting list and waiting pool
• Prepare forms to verify participant income and deductions
• Review participant applications, records and reports to check for completeness and accuracy Schedule inspections, interviews, orientations and briefing appointments
• Update active case files

Financial Records

• Prepare purchase requisitions and financial reports
• Receive fees, charges and payments on debts to the Housing Authority

General Office

• Gather information and prepare routine reports
• Generate notices and prepare for mailing
• Type letters and other material from rough drafts, margin notes or verbal instructions
• Compose routine correspondence
• Post a variety of information into computer system
• Maintain inventory and order supplies
• Update training and procedure manuals
• Prepare leases and contracts
• Perform other general office duties such as route mail, make photocopies, etc.

OTHER DUTIES

All employees may be assigned, and required to carry out, additional duties at any time. An employee with a known disability will only be assigned additional duties when the duty being added is an essential function of the position, or can be carried out with reasonable accommodation.

Every employee is expected to participate in discussions of individual, department and Agency performance and work on problem-solving teams as assigned. Any employee serving on a problem-solving team may be asked to carry out the role of team leader.

Any person driving for Sacramento Housing and Redevelopment Agency must maintain a valid driver's license on his/her person, and demonstrate compliance with the motor vehicle law, standards of courtesy on the road and attention to safety. All drivers must maintain their insurability.

SHRAis an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other characteristic protected by applicable law.

Applicants must be authorized to work in the United States. We do not offer visa sponsorship at this time. Employment is contingent upon successful completion of a background check, in accordance with applicable laws including the California Fair Chance Act.