Housing Program Technician I

Sacramento-Housing-and-Redevelopment-Agenc; Sacramento (CA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Alternate 9/80 Work Schedule

CalPERS Pension Retirement

Comprehensive Health Benefits

Paid Time Off Package

Tuition Reimbursement

Downtown Parking subsidy

Professional Development opportunities

Job summary

Sacramento Housing and Redevelopment Agency (SHRA) in Sacramento, CA, seeks an entry-level Housing Program Technician I to support eligibility, inspections, and annual recertifications for subsidized housing programs.

The role requires strong attention to detail, customer service skills, and the ability to work on caseloads under supervision. Onsite work in Sacramento is required, with a comprehensive benefits package offered.

Qualifications

• Entry-level housing program role requiring supervision and training.
• Ability to handle caseloads and coordinate eligibility processes.
• Excellent communication and customer service skills.

Responsibilities

• Manage caseloads for housing programs under supervision.
• Coordinate eligibility, inspections, recertifications and terminations as required.
• Counsel applicants and interact with tenants on program rules.

Skills

Caseload management

Public speaking

Customer service

Education

High School Diploma or GED

2+ years relevant experience

Job description

Are you ready to join the Sacramento Housing Authority and make an impact? SHRA's mission is to revitalize communities, provide affordable housing opportunities, and to serve as the Housing Authority for the City and County of Sacramento. In addition to being a part of an influential organization in the Sacramento community, employees in the Housing Program Technician I classification are eligible for many great benefits. Some of these benefits include:

• Alternate 9/80 Work Schedule:Enjoy a two-week schedule of nine 9-hour days with every other Friday off, giving you more long weekends to relax and maintain work-life balance.
• CalPERS Pension Retirement:Secure your future with a robust retirement plan. CalPERS is the largest public pension fund in the US.
• Comprehensive Health Benefits:Medical insurance offered through CalPERS, dental options, and free vision insurance for up to Employee +1
• Generous Paid Time Off Package:12 paid holidays, 3 floating holidays, 2 weeks of vacation per year
• Tuition Reimbursement up to $5,250/year:SHRA is also a qualified employer for the Public Service Loan Forgiveness (PSLF) program.
• $175 Downtown Parking subsidy for eligible employees
• Professional Development opportunities

Please note, this position is required to work onsite in Sacramento, California.

Classification:Represented by SHRA Employee Association

Supplemental Questions:Please answer the supplemental questions fully and completely. Candidates who respond with "see resume" may be disqualified.

Primary Purpose of Position

Under general supervision from the assigned supervisor, or functional guidance from latter classifications. Performs a variety of technical level work related to the Housing Authority's provision of housing assistance programs. Duties include managing an assigned caseload, performing day-to-day coordination and quality control of eligibility, inspections, news leases, annual re-certifications and program terminations in accordance with Agency policy and in compliance with funding regulations for subsidized housing.

Up to the top 100 candidates may be invited to the written exam. Candidates with the top 32 scores from the written exam may be invited to the oral exam. Oral exam may consist of Oral Examination Questions, scenarios and role plays to demonstrates the candidates ability to work in a fast-past environment, multi-tasking all the while helping achieve the Agency's Mission of Changing Lives and helping a population in desperate need of our housing services.

Candidates who take and pass the oral exam will be placed on the eligible list for the Housing Program Technician I Classification.

This is the entry level class in the Housing Program series. Incumbents of this class perform specific assignments in accordance with established policies and procedures. Assignments are initially performed with detailed supervision and training. As the incumbent becomes more proficient at the tasks, greater independence is reached. Assignment specialties may include certifying eligibility, waiting list maintenance or re-certifications. Actual responsibilities may vary according to assignments. Incumbents may be responsible for individual tasks that make up a function.

Education and Experience

•High School Diploma or GED

•In addition to the educational experience, must have at least two (2) years of equivalent experience in a similar position in which most of the essential functions of this position were performed.

Client Service

• Implement the departments Mission Statement in all aspects of customer contact
• Counsel applicants, tenants and owners on program rules and regulations
• Monitor repayment agreements
• Disseminate program information throughout the community via public speaking forums and seminars
• Respond quickly by telephone or in writing to public inquiries

Operations

• Implement caseload management process for Section 8 program participants
• Performs annual, interim, and special recertification of participants; receives, reviews, and processes recertification packets
• Calculates and determines initial and continuing eligibility to receive assistance under various programs; issues vouchers to eligible applicants in leased housing programs and recertifies participants to transfer.
• Implement Housing Quality Standards inspections process and ensure that regulations are met
• Conduct initial and annual interviews with clients
• Coordinate orientations and briefing sessions for pre-applicants, qualified applicants and program participants
• Review and apply pertinent provisions of HUD rules and regulations
• Negotiate rent with landlords for Section 8 housing units and schedule

Inspections

• Prepare and maintain accurate and detailed case files
• Verify ownership of property
• Evaluate unlawful detainer reports and credit and criminal background checks

Non-acceptance and Termination Process

• Prepare written reports and correspondence as required
• Monitor case files for program violations and recommend further action
• Represent Agency at tenant conferences, reviews, hearings and court proceedings
• Assist with disputes and conflicts

Entry Level Support

• May receive functional guidance from higher level staff

Other Duties

All employees may be assigned, and required to carry out, additional duties at any time. An employee with a known disability will only be assigned additional duties when the duty being added is an essential function of the position, or can be carried out with reasonable accommodation. Every employee is expected to participate in discussions of individual, department and Agency performance and work on problem-solving teams as assigned. Any employee serving on a problem-solving team may be asked to carry out the role of team leader. Any person driving for Sacramento Housing and Redevelopment Agency must maintain a valid driver's license on his/her person, and demonstrate compliance with the motor vehicle law, standards of courtesy on the road and attention to safety. All drivers must maintain their insurability.