HOUSING AND RESOURCE NAVIGATOR

Montana Rescue Mission Group.; Billings (MT); On-site; USD 42,000 - 54,000; Full time

Job summary

Montana Rescue Mission Group in Billings, MT seeks a Housing and Resource Navigator to conduct guest intakes, assess needs, and connect individuals with housing options and community services. This role acts as a bridge between shelter operations and external support systems, helping guests pursue stability and self-sufficiency.

Responsibilities include intake interviews, documenting demographics, coordinating housing applications, and advocating for clients across partner agencies.

Qualifications

• High school diploma or equivalent required.
• Experience in human services or related field preferred.
• Strong interpersonal and communication skills.
• Ability to remain calm and professional in high-stress situations.
• Basic computer and documentation skills.
• Valid driver’s license required to assist in transporting guests.
• Bachelor’s degree or equivalent experience preferred.
• Shelter or residential program experience preferred.
• Training in de-escalation, crisis response, or trauma-informed care preferred.

Responsibilities

• Conduct initial intake interviews with new guests in a timely, respectful, and trauma-informed manner.
• Gather and document relevant demographic, housing, and service information.
• Assess immediate needs, risks, and eligibility for programs or services.
• Maintain accurate and confidential client records.
• Assist guests in identifying appropriate housing options.
• Support guests with housing applications and documentation.
• Coordinate with landlords and partner agencies.
• Track housing placements and progress.
• Connect guests to community resources.
• Maintain knowledge of local services.
• Advocate for guests navigating systems.
• Build professional relationships with guests.
• Support goal-setting and follow-up.
• Work with staff to ensure coordinated care.
• Maintain accurate documentation and participate in meetings.
• Perform other duties as assigned.

Skills

Interpersonal communication

Calm under pressure

Documentation skills

Crises management

Education

High school diploma or equivalent

Bachelor’s degree or equivalent experience

Tools

Valid driver's license

Job description

Description

JOB TITLE: Housing and Resource Navigator

REPORTS TO: Shelter Manager

STATUS: Non-Exempt/Full-time

SUMMARY OF POSITION:

The Housing & Resource Navigator is responsible for conducting guest intakes, assessing needs, and connecting individuals to housing opportunities and community-based resources. This role serves as a key bridge between shelter services and external support systems, helping guests identify pathways toward stability and self-sufficiency.

Key Responsibilities:

Intake & Assessment

• Conduct initial intake interviews with new guests in a timely, respectful, and trauma-informed manner
• Gather and document relevant demographic, housing, and service information
• Assess immediate needs, risks, and eligibility for programs or services
• Maintain accurate and confidential client records

Housing Navigation

• Assist guests in identifying appropriate housing options
• Support guests with housing applications and documentation
• Coordinate with landlords and partner agencies
• Track housing placements and progress

Resource Coordination

• Connect guests to community resources
• Maintain knowledge of local services
• Advocate for guests navigating systems

Guest Support & Engagement

• Build professional relationships with guests
• Support goal-setting and follow-up

Collaboration & Documentation

• Work with staff to ensure coordinated care
• Maintain accurate documentation and participate in meetings
• Perform other duties as assigned

Requirements

SKILLS AND QUALIFICATIONS

Required

• High school diploma or equivalent
• Experience in human services or a related field
• Strong interpersonal and communication skills
• Ability to remain calm and professional in high-stress situations
• Basic computer and documentation skills
• Valid driver’s license required to assist in transporting guests.

Preferred

• Bachelor’s degree or equivalent experience
• Experience working in a shelter, residential program, or similar environment
• Training in de-escalation, crisis response, or trauma-informed care

WORKING CONDITIONS/PHYSICAL FACTORS:

• Fast-paced, dynamic shelter setting
• Frequent interaction with individuals experiencing homelessness or crisis
• Requires standing, walking, and active monitoring of the facility
• Able to lift up to 50 lbs.