Housing Access Navigator

Affordable Housing Alliance Inc; Neptune Township (NJ); On-site; USD 57,308,000 - 66,345,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Dental & Vision

Job summary

Affordable Housing Alliance (AHA) in Eatontown, NJ is seeking a Program Navigator to serve as a primary entry point for clients seeking access to housing and support programs. The role involves describing services, screening applicants, and coordinating referrals.

You will handle onboarding, documentation for program participation, and maintain HIPAA-compliant records in our EHR system. The position is non-exempt, full-time, and supports Medicaid-funded tenancy services.

Qualifications

• High School Diploma or Equivalent.
• Associate's Degree preferred.
• Two (2) years of experience in Social Service/Customer Service/Call Center in a direct service role.
• Familiarity with Google Workspace (Mail, Calendar, Drive, Chat, Meet)
• Ability to communicate clearly while responding to clients in need.
• Strong interpersonal and time management skills.
• Strong organizational skills and vast knowledge of clerical procedures and ability to multi-task
• Bilingual in Spanish is a plus

Responsibilities

• Conduct intake and assessment of all client caller needs during initial contact with our agency.
• Provide resource information and referrals; distribute applications for all programs within the various departments based on client eligibility.
• Attend agency and community outreach events as assigned to represent the agency by speaking about and/or providing information and resource materials regarding all programs and services.
• Provide information to clients as needed
• Process client counseling packets and maintain online intake databases
• Utilizing platforms such as Allco, FootHold, EmpowOR, HomeKeeper, and other systems required by agency grant-funded programs
• Accurately entering all relevant information to forms and web-based platforms for both phone and walk-in client intakes
• Managing the switchboard and routing calls to the appropriate person, announcing the name and nature of calls and/or recording accurate messages, etc. (when applicable)
• Participate in staff meetings and attend other meetings, as assigned.
• Promote understanding and development of the skills necessary to work with individuals experiencing a housing crisis, issues of poverty, and inequity.
• Other duties as assigned.

Skills

Communication skills

Google Workspace

Interpersonal skills

Time management

Organizational skills

Bilingual Spanish

Customer service

Education

High School Diploma

Associate's degree preferred

Job description

Affordable Housing Alliance (AHA) in Eatontown, NJ is seeking a Program Navigator to serve as a primary entry point for clients seeking access to housing and support programs. The role involves describing services, screening applicants, and coordinating referrals.

You will handle onboarding, documentation for program participation, and maintain HIPAA-compliant records in our EHR system. The position is non-exempt, full-time, and supports Medicaid-funded tenancy services.