Houseperson (Room Attendant)

Hilton Grand Vacations; Virginia Beach (VA); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Health benefits from day 1

Travel discounts

Paid vacation and sick days

Employee assistance program

401(k) with company match

Tuition reimbursement

Employee stock purchase program

Career advancement opportunities

Job summary

Hilton Grand Vacations is hiring a Houseperson in Virginia Beach to maintain clean guest rooms, common areas, and back‑of‑house spaces. The role requires lifting and moving items, stocking linens, and delivering supplies with a focus on guest satisfaction.

The position offers a flexible schedule, weekend and holiday work, and opportunities to contribute to a high‑energy resort environment near the boardwalk. A strong cleaning background and customer service mindset are preferred.

Qualifications

• High school diploma or equiv.
• Flexible schedule; ability to work weekends & holidays.
• Cleaning background to include homes, offices, or hotels.
• Customer service or similar related experience.
• Ability to lift up to 25 lbs.
• Physically able to work from ladders, move furniture, and tolerate cleaning chemicals.

Responsibilities

• Clean guest corridors, landings, stairwells, and public areas.
• Strip checkout rooms of dirty linen and trash.
• Move heavy items using linen carts and assist storage presentations.
• Deliver and replenish linen and guest amenities.
• Ensure delivered items are clean and functional in guest rooms.
• Check storerooms for cribs, highchairs, and other items in safe condition.
• Greet guests and assist with inquiries about resort services and local attractions.

Skills

Customer service

Flexible schedule

Attention to detail

Physical stamina

Education

High school diploma

Job description

Ocean Beach Club Resort and Oceanaire team are hiring Houseperson in Virginia Beach. Our 536 room, Caribbean-inspired resorts sit just steps from the bustling Virginia Beach Boardwalk and is a stone's throw away from the ocean featuring spacious and well-appointed studios and one- and two-bedroom suites with fully equipped kitchens. Guests can also enjoy one of four ocean front pools with a cascading waterfall. This family-friendly resort offers plenty of ways to make vacation memories.

Position Statement:

Provides excellence in cleaning services to guest and owner units, offices, lobby and common areas throughout the property in compliance with all standards of quality and productivity.Commitment and dedication to our Spirit of Service culture is expected to be displayed towards guests and team members.

What Will I Be Doing:

• Cleans guest corridors, landings, stairwells, vacuums, carpet cleaning, empty trash receptacles, and heavy cleaning of all assigned units, offices and public areas including restroom commodes, fixtures and floors. Assistance with furniture moves in compliance with all standards of quality and productivity.
• Strip checkout rooms of dirty linen and trash.
• Pushing/Pulling linen carts 200lbs or more and moving heavy items for storage and presentation.
• Transport and sorts/folds clean and dirty linen from guest corridors and dirty linen chute collection area.Replenishes linen and guest amenities in storage closets. Assists management in maintaining an accurate inventory of linen and supplies.
• Completes deliveries/requests in a timely manner. Ensure all items delivered to the guest rooms are clean and in working order.
• Checks storerooms for availability of cribs, highchairs, pack & play, and bed rails and ensure they are in safe condition.
• Greetings guests and responds to requests immediately with friendly/sincere acknowledgement. Be knowledgeable of resort services, activities, and local attractions to assist guests' inquiries.
• Reports deficiencies in maintaining room in compliance with resort standards.
• Assists co-workers as requested, including but not limited to assisting with cleanliness of guest rooms and changing bed linens.
• Ability to follow all safety procedures/standards and able to recognize and act in emergency situations
• Follows key control protocol.
• Ensures all assets and supplies for the department are secured in a neat and orderly fashion in storage areas.
• Promptly turns in all lost and found items after being properly tagged and identified.
• Performs other duties as assigned.

Requirements:

• High school diploma or equivalent
• Flexible Schedule, ability to work weekends & holidays
• Cleaning background to include homes, offices, or hotels
• Customer service or similar related experience
• Flexibility and adaptability to changing work volumes and staffing
• Ability to work under pressing deadlines and in a fast-paced environment
• Ability to bend, stoop, walk and lift/push/pull up to 25 lbs. with or without reasonable accommodation
• Physically able to work from ladders, move furniture, operate cleaning equipment, and tolerate exposure to general cleaning chemicals.
• Ability to tolerate environmental factors such as humidity, cold/heat, dust and noise.

Preferred Qualifications:

High school diploma or equivalent

1-3 years job related experience

Compensation:

16.25 hr

Why do team members like working for us: Extraordinary People, Exceptional Benefits:

• Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities
• And more!