Houseperson - Part Time

mcrhotels.com; Newark, Northern (NJ, KY); Hybrid; USD 32,000 - 52,000; Full time

Job summary

The Courtyard by Marriott Newark Downtown is seeking motivated hospitality professionals to join our guest services team. You will play a key role in greeting guests with warmth, using their names, and ensuring a memorable stay through attentive service and helpful information about hotel facilities.

Responsibilities focus on delivering spotless cleanliness, smooth check-in/out, and timely responses to guest needs.

Job description

Courtyard by Marriott Newark Downtown

SECTION ONE: MCR Universal Role Standards

EXECUTIVE SUMMARY

CLEANLINESS and FRIENDLINESS!

The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.

AREAS OF EXCELLENCE

• Happy Guests
• Spotless Cleanliness
• Product Consistency & Quality
• Teamwork

Duties and Expectations

1. Happy Guests

• Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
• Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed.
• Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores.
• Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency.
• Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.
• Events: Awareness and support for all groups and events at the hotel.
• Technology: Understanding of relevant technology for each role.
• Phone Etiquette: Answer all incoming calls with friendly service