Houseperson / Maintenance Helper

Holiday Inn Express & Suites Trinity; Trinity (FL); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Paid Time Off

Health, dental, and vision insurance

401(k) with employer match

Exclusive hotel discounts

Career growth opportunities

Volunteer time off

Job summary

Naples Hotel Group is seeking a Houseperson to support the housekeeping team in maintaining clean public areas and assisting with linens. You will help ensure a welcoming environment for guests and enable room attendants to work efficiently, while upholding safety and company standards.

The role involves rotating days with maintenance tasks, cross-training in laundry, and delivering consistent guest service. Comprehensive benefits for full-time employees are provided.

Qualifications

• Prior experience working in housekeeping or janitorial services, preferably in a hotel or hospitality setting.
• Strong attention to detail and commitment to cleanliness and guest satisfaction.
• Reliable, self-motivated, and able to work both independently and as part of a team.
• Ability to work a flexible schedule, including weekends and holidays, based on hotel needs.

Responsibilities

• Maintain cleanliness of public areas including lobby, hallways, pool area, restrooms, breakfast area, and fitness center.
• Assist room attendants by removing soiled linens and transporting to laundry.
• Stock storage closets with clean linens and guest supplies.
• Notify Executive Housekeeper of deficiencies or shortages in guest supplies.
• Cross-train in laundry operations and assist in laundry room as needed.
• Perform routine housekeeping tasks: sweep, mop, vacuum, trash, clean windows, restock paper products.
• Greet guests with friendly attitude and provide assistance as needed.
• Follow safety protocols, key control, emergency response, and report suspicious activity.
• Comply with hotel procedures for lost and found items.
• Coordinate with departments to resolve service requests.
• Report injuries or unsafe conditions to management.
• Complete required safety trainings and certifications.
• Maintain professional appearance according to company standards.
• Additional duties as needed.

Skills

Attention to detail

Reliability

Teamwork

Flexibility

Job description

The Houseperson supports the housekeeping team by maintaining cleanliness in public areasand assisting with the delivery and retrieval of linens. This role is key to creating a clean, welcoming environment throughout the hotel and ensuring that room attendants can work efficiently. You will be focused on optimizing each guest’s experience by living out our company purpose: “hospitality from our family to yours.”

Job Responsibilities:

• Working 3 days a week as a houseperson, and 2 days a week as Maintenance Helper.
• Assist room attendants by removing soiled linens from housekeeping carts and transporting them to the laundry room.
• Stock storage closets with clean linens and guest supplies.
• Notify the Executive Housekeeper of any deficiencies or shortages in guest supplies.
• Cross-train in laundry operations and assist in the laundry room as needed.
• Maintain cleanliness of public areas, including the lobby, hallways, pool area, restrooms, breakfast area, and fitness center.
• Perform routine tasks such as sweeping, mopping, vacuuming, emptying trash cans, cleaning windows, and restocking paper products.
• Greet all guests encountered during your shift with a friendly smile and helpful attitude.
• Follow all safety and security protocols, including key control, emergency response, and reporting suspicious activity.
• Comply with hotel procedures for lost and found items.
• Coordinate with other departments to resolve service-related requests or issues.
• Report any injuries, unsafe work conditions, or incidents to management immediately.
• Completerequired safety trainings and certifications.
• Must maintain a professional appearance in accordance with company standards.
• Additional responsibilities may be assigned as needed to meet evolving business demands.

Job Qualifications:

• Prior experience working in housekeeping or janitorial services, preferably in a hotel or hospitality setting.
• Strong attention to detail and commitment to cleanliness and guest satisfaction.
• Reliable, self-motivated, and able to work both independently and as part of a team.
• Ability to work a flexible schedule, including weekends and holidays, based on hotel needs.

Physical Demands:

• Must be able to lift, push, pull, or carry up to 50 pounds independently.
• This position requires being on your feet for the majority ofthe shift, involving frequent standing, walking, bending, stretching, lifting, pulling, pushing, twisting, and repetitive use of arms and hands.
• Must be able to climb stairs and navigate around the property throughout the shift.
• Ability to work in a fast-paced environment and remain productive under pressure.
• Must be able to work in various environmental conditions, including heat, cold, and outdoor elements as needed.

As a family-owned business built on genuine relationships, Naples Hotel Group places immense value on the character and quality of our team. We are dedicated to creating an environment where associates serve each other, our partners, and the community with kindness and respect, working together toward meaningful shared success. Our tight-knit team structure ensures every voice is heard, fostering a collaborative culture rich with opportunities for career advancement and personal development.

Comprehensive Benefits Package for Full-Time Employees

• Paid Time Off: 2 weeks of vacation in the first year and 4 sick days per year
• Comprehensive health, dental, and vision insurance, plus disability and life coverage
• 401(k) with employer match
• Exclusive global hotel discounts
• Career growth opportunities across our hotel portfolio
• Additional perks including paid volunteer time and lifestyle discount

Source: Naples Hotel Group