Houseperson

Best Western Naples Inn & Suites; Naples (FL); On-site; USD 24,000 - 30,000; Full time

Benefits offered by this job

Paid Time Off

Comprehensive health insurance

401(k) with employer match

Exclusive hotel discounts

Career growth opportunities

Paid volunteer time

Lifestyle discounts

Job summary

A family-owned hotel in Naples is looking for a Houseperson to support the housekeeping team by maintaining public areas and assisting with linens. This role is crucial for ensuring a clean, welcoming environment for guests. Candidates should have prior experience in housekeeping, strong attention to detail, and the ability to work a flexible schedule. The position involves physical demands such as lifting and remaining on feet for most shifts. Additional benefits include paid time off, health insurance, and a 401(k) plan.

Qualifications

• Prior experience in housekeeping or janitorial services, preferably in hospitality.
• Strong attention to cleanliness and guest satisfaction.
• Reliable and self-motivated, able to work independently and in a team.
• Able to work a flexible schedule including weekends/holidays.

Responsibilities

• Assist room attendants by handling soiled linens.
• Stock storage closets with clean linens.
• Maintain cleanliness in public areas and report shortages.
• Cross-train in laundry operations and assist in the laundry room as needed.
• Maintain cleanliness of public areas, including lobby, hallways, pool area, restrooms, breakfast area, and fitness center.
• Perform routine tasks such as sweeping, mopping, vacuuming, emptying trash cans, cleaning windows, and restocking paper products.
• Greet all guests encountered during your shift with a friendly smile and helpful attitude.
• Follow all safety and security protocols, including key control, emergency response, and reporting suspicious activity.
• Comply with hotel procedures for lost and found items.
• Coordinate with other departments to resolve service-related requests or issues.
• Report any injuries, unsafe work conditions, or incidents to management immediately.
• Complete required safety trainings and certifications.
• Maintain a professional appearance in accordance with company standards.
• Additional responsibilities may be assigned as needed to meet evolving business demands.

Skills

Attention to detail

Reliability

Teamwork

Flexibility

Job description

TheHouseperson supports the housekeeping team by maintaining cleanliness in public areas and assisting with the delivery and retrieval of linens. This role is key to creating a clean, welcoming environment throughout the hotel and ensuring that room attendants can work efficiently. You will be focused on optimizing each guest’s experience by living out our company purpose: “hospitality from our family to yours.”

Job Responsibilities:

• Assist room attendants by removing soiled linens from housekeeping carts and transporting them to the laundry room.
• Stock storage closets with clean linens and guest supplies.
• Notify the Executive Housekeeper of any deficiencies or shortages in guest supplies.
• Cross-train in laundry operations and assist in the laundry room as needed.
• Maintain cleanliness of public areas, including the lobby, hallways, pool area, restrooms, breakfast area, and fitness center.
• Perform routine tasks such as sweeping, mopping, vacuuming, emptying trash cans, cleaning windows, and restocking paper products.
• Greet all guests encountered during your shift with a friendly smile and helpful attitude.
• Follow all safety and security protocols, including key control, emergency response, and reporting suspicious activity.
• Comply with hotel procedures for lost and found items.
• Coordinate with other departments to resolve service-related requests or issues.
• Report any injuries, unsafe work conditions, or incidents to management immediately.
• Complete required safety trainings and certifications.
• Must maintain a professional appearance in accordance with company standards.
• Additional responsibilities may be assigned as needed to meet evolving business demands.

Job Qualifications:

• Prior experience working in housekeeping or janitorial services, preferably in a hotel or hospitality setting.
• Strong attention to detail and commitment to cleanliness and guest satisfaction.
• Reliable, self-motivated, and able to work both independently and as part of a team.
• Ability to work a flexible schedule, including weekends and holidays, based on hotel needs.

Physical Demands:

• Must be able to lift, push, pull, or carry up to 50 pounds independently.
• This position requires being on your feet for the majority of the shift, involving frequent standing, walking, bending, stretching, lifting, pulling, pushing, twisting, and repetitive use of arms and hands.
• Must be able to climb stairs and navigate around the property throughout the shift.
• Ability to work in a fast-paced environment and remain productive under pressure.
• Must be able to work in various environmental conditions, including heat, cold, and outdoor elements as needed.

As a family-owned business built on genuine relationships, Naples Hotel Group places immense value on the character and quality of our team. We are dedicated to creating an environment where associates serve each other, our partners, and the community with kindness and respect, working together toward meaningful shared success. Our tight-knit team structure ensures every voice is heard, fostering a collaborative culture rich with opportunities for career advancement and personal development.

Comprehensive Benefits Package for Full-Time Employees

• Paid Time Off: 2 weeks of vacation in the first year and 4 sick days per year
• Comprehensive health, dental, and vision insurance, plus disability and life coverage
• 401(k) with employer match
• Exclusive global hotel discounts
• Career growth opportunities across our hotel portfolio
• Additional perks including paid volunteer time and lifestyle discount

Source: Naples Hotel Group