Houseperson InterContinental Hotel & Conference Center

InterContinental Hotels Group PLC; Cleveland (OH); On-site; USD 21,000 - 28,000; Full time

Job summary

InterContinental Hotels Group in Cleveland, Ohio is seeking an energetic teammate to assist room attendants on assigned floors, collect dirty linens, and transport them to the laundry. You will also deliver fresh linens to carts throughout the day and help with stripping linens when needed.

The role emphasizes guest service, teamwork, and initiative; you will respond to guest requests, monitor supplies, and support cleaning of public areas while maintaining a safe, welcoming environment.

Qualifications

• Basic reading, writing, and math skills required.
• Ability to speak English preferred.
• Must be able to carry up to 75 pounds and maneuver up to 300 pounds.
• Frequent standing and mobility around the facility.

Responsibilities

• Assist room attendants on assigned floors.
• Collect dirty linens and transport to laundry.
• Deliver fresh linens to room attendant carts.
• Respond to guest requests and report needed repairs.
• Clean designated public areas and support housekeeping as needed.
• May participate in deep cleaning tasks.

Skills

Reading

Writing

Math

English

Communication skills

Teamwork

Job description

Assist room attendants on assigned floors; collect dirty linens and transport to laundry area, deliver fresh linens to room attendant carts throughout the day. May assist with stripping linens from room and/or the cleaning of public areas.Deliver and retrieve items requested by guests and housekeeping staff.

At IHG Hotels® we want our guests to relax and be themselves which means we need team members to:

Be you – by being natural, professional and personable in the way you are with people

Get ready – by taking notice and using your knowledge so that you are prepared for anything

Show you care – by being thoughtful in the way you welcome and connect with guests

Take action – by showing initiative, taking ownership and going the extra mile

DUTIES AND RESPONSIBILITIES

FINANCIAL RETURNS

Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.

PEOPLE

• Promote teamwork and quality service through daily communication and coordination with other departments.
• Report to supervisor needed repairs or unsafe conditions.

GUEST EXPERIENCE

• Respond to guest complaints and ensure corrective action is taken to achieve complete guest satisfaction.

• Respond to guests’ requests such as delivery of housekeeping supplies (e.g. linens, cots, etc.) in a timely and efficient manner.

© 2012 InterContinental Hotels Group. All rights reserved. Proprietary and Confidential.

IC/JD_Custom Template/CMH-AMER/EN-US/US/04.2012

RESPONSIBLE BUSINESS

• May collect newspaper and other items for recycling.
• Assist room attendants with heavy items such as mattresses and linens. Deliver linens and other supplies to room attendants.
• Clean other designated areas such as public restrooms, fixtures, vending areas, storage areas, and other public areas for assigned floors.
• Remove all dirty linen from assigned Room Attendants’ carts and closets and transport to laundry.
• Maintain cleanliness and organization of floor closets and vending areas; remove trash, wipe down shelves/counters; sweep and wax floor, remove non-floor closet items and store in appropriate areas.
• May regularly assist with deep cleaning projects.
• May assist with other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS

Basic reading, writing, and math skills. Some housekeeping experience and ability to speak English preferred.

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 75 pounds and pushing and or pulling items up to 300 pounds
• Frequently standing up and moving about the facility
• Frequently handling objects and equipment to maintain the facility
• Frequently bending, stooping, and kneeling,

Other:

• Communication skills are utilized a significant amount of time when interacting with guests and employees.
• Reading and writing abilities are utilized often when reading assignments and completing checklists.
• May be required to work nights, weekends, and/or holidays. The rate of pay for this role is $17.50/hr.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.