Houseperson - Full-Time

Renaissance Mobile Riverview Plaza & Battle House Renaissance Hotel & Spa; Mobile (AL); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Health, Dental, Vision and Life

FSA and HSA options

Disability insurance

Paid holidays

PTO and Sick Leave

401k with matching

Tuition Reimbursement

Hotel and F&B discounts

Job summary

Renaissance Riverview Plaza Hotel in Mobile, AL seeks a detail-oriented Houseperson to support housekeeping and maintain spotless public and guest areas. You will handle linen management, cleaning tasks, and ensure smooth operations to create a welcoming guest experience.

Join a prestigious Marriott family property offering competitive benefits, growth opportunities, and a strong focus on guest satisfaction and quality service.

Responsibilities

• Maintain cleanliness throughout the property by completing general cleaning tasks (lobby windows, guest hallways, floors).
• Manage linen and laundry: deliver clean linen, collect soiled linen, and ensure proper disposal.
• Inspect and clean areas such as hallways, staircases, service halls, vents, walls and carpet edges.
• Provide exceptional guest service and contribute to a positive guest experience.
• Deliver clean glasses and mugs to closets and keep supplies organized for guest rooms.
• Deliver and restock linens for guest rooms and laundering workflows.
• Prepare cots and other amenities for the next guest's use.
• Adhere to the maintenance schedule for housekeeping power equipment and report issues.
• Empty trash from Housekeepers in guest rooms and public areas.
• Handle special guest requests promptly to enhance guest satisfaction.
• Perform daily cleaning of lobby windows, guest hallways and floors.

Job description

At Renaissance Riverview Plaza Hotel, we pride ourselves on delivering unparalleled service in a beautiful environment. Our hotel is full of warmth, luxury, and modern amenities, offering our guests an unforgettable experience. We are seeking dynamic and results-driven candidates to join our team to deliver outstanding service to our guest.

Why Join Us? This is your opportunity to be part of a prestigious property within the Marriott family, where you can make a significant impact. We offer a collaborative work environment, opportunities for growth, and the chance to work with a passionate team dedicated to creating memorable experiences for our guests.

As a part of the PCH Hotels & Resorts portfolio, we offer a robust compensation and benefits package, including:

• Health, Dental, Vision and Life Insurance including FSA and HSA options
• Short and Long-Term Disability
• Paid holidays, Vacations, PTO and Sick Leave.
• 401k with matching
• Tuition Reimbursement
• Hotel and Food and Beverage Discounts

And much more!

Job Description

As a member of our hospitality team, the primary responsibility of a Houseperson is to support the housekeeping team and maintain cleanliness throughout the hotel by completing assigned general cleaning tasks, such as cleaning lobby windows, guest hallways, and floors. This role is also responsible for linen and laundry management, including delivering clean linen to closets, removing dirty linen from housekeeper carts, and ensuring the proper disposal of dirty linen and trash. A crucial part of this role is to inspect and clean various areas, such as guest hallways, staircases, service halls, vents, walls, carpet edges, and vending areas. This role will also provide exceptional guest service and play a vital role in creating a positive and enjoyable experience for our guests.

• Ensure the completion of general cleans according to brand standards, maintaining a high level of cleanliness and presentation throughout the property.
• Carefully wash and distribute clean glasses and coffee mugs to closets, ensuring well-stocked and organized supplies for guest rooms.
• Efficiently deliver clean linen to Housekeepers, collect soiled linen for laundry, and ensure a seamless flow of linens for guest rooms and laundering through organized linen management.
• Thoroughly clean vents, walls, and carpet edges, ensuring a fresh and hygienic atmosphere throughout the property.
• Regularly collect and remove amenity baskets, empty chemical bottles, and requested items from guest rooms, contributing to a seamless guest experience.
• Maintain adequate par levels of linen in floor linen rooms, organizing and restocking as needed to support smooth housekeeping operations.
• Prepare cots and other amenities for the next guest's use, ensuring their prompt availability and proper presentation.
• Uphold cleanliness in vending areas, hallways, and corridors, creating a welcoming and pleasant environment for guests.
• Adhere to the maintenance schedule for housekeeping power equipment, ensuring their efficient operation and promptly reporting any issues.
• Regularly empty Housekeepers' trash, maintaining cleanliness and hygiene in guest rooms and public areas.
• Prioritize and promptly deliver special guest requests to provide exceptional service and enhance guest satisfaction.
• Conduct daily cleaning of lobby windows, guest hallways, and floors, creating a welcoming and clean environment for guests.