Houseperson - Events

Hyatt Regency; Phoenix (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Hyatt Regency Phoenix seeks an Event Houseperson to support meetings, conferences, banquets, weddings, and special events. You will set up, maintain, and break down event spaces while delivering exceptional guest service.

Responsibilities include arranging décor, managing banquet supplies, cleaning spaces, and coordinating with event teams to ensure flawless execution. Availability mornings, evenings, weekends, and holidays is expected.

Qualifications

• Passion for providing exceptional service and guest experiences.
• Ability to perform Event Houseperson duties and safely operate job-related tools and equipment.
• Professionalism and a solution-oriented mindset in high-volume environments.
• Strong communication and interpersonal skills for teamwork.

Responsibilities

• Set up and break down tables, chairs, linens, staging, and other event equipment per event specs.
• Arrange décor, lighting, and other elements to ensure spaces are presentation-ready.
• Maintain cleanliness and organization of banquet rooms, meeting spaces, and service areas.
• Monitor inventory and care for banquet supplies and equipment.
• Perform routine cleaning tasks: sweep, mop, vacuum, wipe surfaces, take out trash.
• Assist with furniture movement and room reconfigurations as needed.
• Respond promptly to guest requests and service needs.
• Demonstrate urgency while maintaining attention to detail in fast-paced settings.
• Refresh meeting rooms during breaks by restocking supplies and cleaning.
• Reset rooms according to department standards and event orders.
• Stay informed on daily banquet events, room setups, and event orders.
• Support successful meetings and events by collaborating with teams.

Skills

Customer service

Team collaboration

Safety compliance

Communication

Job description

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

Organization - Hyatt Regency Phoenix

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

An Event Houseperson plays a vital behind-the-scenes role in ensuring meetings, conferences, banquets, weddings, and special events are successfully executed. This position is responsible for setting up, maintaining, and breaking down event spaces while providing exceptional support to guests and event teams. Event Housepersons help create a welcoming and organized environment by preparing rooms according to event specifications, maintaining cleanliness and safety standards, and responding promptly to operational and guest needs.

Responsibilities

• Set up and break down tables, chairs, linens, staging, and other event equipment according to event specifications.
• Arrange décor, lighting, and other event elements to ensure meeting and event spaces are presentation-ready.
• Maintain the cleanliness and organization of banquet rooms, meeting spaces, hallways, storage areas, and service areas.
• Monitor, inventory, and properly care for banquet supplies, equipment, and event materials.
• Perform routine cleaning duties, including sweeping, mopping, vacuuming, wiping surfaces, and removing trash.
• Assist with furniture movement and room reconfigurations as needed.
• Respond promptly and professionally to guest requests and service needs.
• Demonstrate a strong sense of urgency while maintaining attention to detail in a fast-paced environment.
• Refresh meeting rooms during breaks by replenishing supplies and ensuring spaces remain clean and organized.
• Clean and reset meeting and event rooms according to departmental standards.
• Maintain knowledge of daily banquet events, room setups, and event order requirements.
• Verify that all event details and setup requests are completed accurately and in accordance with event orders.
• Support the successful execution of meetings, conferences, and special events by collaborating with team members and other departments.
• Perform additional duties and responsibilities as assigned by leadership.

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Qualifications

• Passion for providing exceptional service and creating positive experiences for guests and team members.
• Ability to perform all Event Houseperson duties and safely operate job-related tools and equipment
• Approaches challenges with professionalism and a solution-oriented mindset, even in high-volume environments.
• Strong communication and interpersonal skills, with the ability to work collaboratively as part of a team.
• Ability to read, understand, and follow safety guidelines, policies, and operational procedures.
• Highly organized with the ability to follow instructions, prioritize tasks, and manage multiple responsibilities.
• Physical stamina to consistently lift, push, and pull heavy items and equipment throughout the shift.
• Ability to stand for extended periods and walk moderate distances as required.
• Ability to bend, stoop, reach, and climb while performing daily duties.
• Flexible availability, including mornings, evenings, weekends, and holidays.
• Reliable, dependable, and committed to supporting successful meetings, events, and guest experiences.