Houseperson

Garner by IHG; San Juan (PR); On-site; USD 15,000 - 22,000; Full time

Job summary

Garner by IHG is seeking a detail-oriented Houseperson to maintain the cleanliness and organization of guest rooms and public areas in our hotel. This role operates in a fast-paced environment, ensuring high standards of cleanliness and guest comfort while coordinating with the housekeeping team.

This position requires reliability, the ability to work evenings, weekends and holidays, and a positive attitude.

Qualifications

• Must be physically able to bend, stoop, and lift heavy objects.
• Reliable and available for evenings, weekends and holidays.
• Capable of working under pressure in a fast-paced environment.
• Self-motivated with a positive attitude toward work.

Responsibilities

• Room Management: Collect the daily room assignment report and key, ensuring all keys are returned at the end of the day.
• Noise Control: Minimize noise in guest areas to respect guests’ privacy and comfort.
• Room Cleaning: Clean guest rooms in accordance with established procedures to ensure a high standard of cleanliness.
• Public Area Maintenance: Maintain cleanliness in public areas of the hotel, ensuring a welcoming environment for guests.
• Supplies Management: Restock room supplies and amenities as needed to ensure guest satisfaction.
• Reporting Issues: Report any maintenance issues or concerns regarding guest rooms to the housekeeping supervisor.
• Team Collaboration: Work effectively with the housekeeping team to meet the hotel's cleanliness standards and operational goals.
• Guest Engagement: Interact with guests to promote a friendly atmosphere, encouraging feedback and building rapport to enhance the overall experience

Skills

Physical stamina

Reliability & flexibility

Pressure handling

Self-motivation

Job description

The Houseperson is responsible for maintaining the cleanliness and organization of guest rooms and public areas. This role requires attention to detail, a strong work ethic, and the ability to work efficiently in a fast-paced environment 24/7, requiring flexibility and adaptability to changing business demands.

Key Responsibilities:

• Room Management: Collect the daily room assignment report and key, ensuring all keys are returned at the end of the day.
• Noise Control: Minimize noise in guest areas to respect guests’ privacy and comfort.
• Room Cleaning: Clean guest rooms in accordance with established procedures to ensure a high standard of cleanliness.
• Public Area Maintenance: Maintain cleanliness in public areas of the hotel, ensuring a welcoming environment for guests.
• Supplies Management: Restock room supplies and amenities as needed to ensure guest satisfaction.
• Reporting Issues: Report any maintenance issues or concerns regarding guest rooms to the housekeeping supervisor.
• Team Collaboration: Work effectively with the housekeeping team to meet the hotel's cleanliness standards and operational goals.
• Guest Engagement: Interact with guests to promote a friendly atmosphere, encouraging feedback and building rapport to enhance the overall experience

Qualifications:

• Physically able to bend, stoop, and lift heavy objects as needed.
• Must be reliable and available to work evenings, weekends and holidays.
• Capable of working under pressure in a fast-paced environment.
• Self-motivated with a positive attitude towards work.

Why Join Us?

• Become Part of Our Dynamic Team: Join a fun and supportive crew dedicated to delivering exceptional service and creating memorable experiences for our guests.
• Empower Your Growth: Take advantage of extensive opportunities for professional development and advancement within the culinary and hospitality industries, nurturing your skills and career aspirations.
• Celebrate Diversity and Inclusion: Experience a vibrant workplace where diverse perspectives are welcomed, and every team member contributes to an inclusive culture.
• Thrive in Collaboration: Engage in a collaborative environment where your ideas and contributions are valued, fostering creativity and innovation.
• Join Us in Makin g WOW Mo ments: Be part of a team that prioritizes excellence, growth, and the creation of unforgettable hospitality experiences.

Equal Employment Opportunity (EEO) Disclaimer: We are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We celebrate and encourage diversity, and we are dedicated to creating an inclusive environment for all employees.