Houseperson

ADP Middleware Test Company; Orlando (FL); Presencial; USD 42.000 - 60.000; Tempo integral

Resumo da vaga

ADP Middleware Test Company is seeking a supervisory Training Manager to lead one-on-one coaching for Marketing Coordinators, manage shift scheduling, and actively recruit new staff. You will provide performance feedback to the Field Manager and help refine sales tools and scripts.

Travel to various marketing locations is expected, with a focus on field-based training and on-site coaching to ensure staff professionalism and process adherence across campaigns.

Qualificações

• Associate of Arts degree or equivalent with 1–2 years related experience.
• Ability to read and interpret financial reports and pitches.
• Ability to calculate discounts, commissions and percentages.
• Willingness to travel to various sites for training and observation.
• Strong supervisory and coaching capabilities.

Responsabilidades

• Conducts one-on-one training of Marketing Coordinators daily.
• Provides performance and evaluation feedback to Field Manager for staff improvement.
• Assists in scheduling shifts daily and weekly and in filling shifts as needed.
• Indirect management of OPCs on a daily interval.
• Contributes input on development of sales tools and POS procedures; irregular intervals.
• Contributes input on development of sales scripts; irregular intervals.
• Active recruitment of Marketing personnel; daily interval while in the field; scouts for job fairs and recruitment avenues.
• Ensures staff follow procedures during shifts and conduct themselves professionally.

Conhecimentos

Training & coaching

Scheduling

Recruiting

Performance feedback

Field management

Formação

Associate of Arts degree (A.A.) or equivalent

Ferramentas

Sales tools

POS procedures

Sales scripts

Descrição da vaga

SUMMARY

Provides one-on-one ongoing training and management of Marketing Coordinator (OPC) personnel, assists in scheduling and filling shifts as needed, and is active at all times in the recruitment and development of said personnel.

DUTIES

Directly responsible for:

• Conducts one-on-one training of Marketing Coordinators; daily
• Provides performance and evaluation feed-back to the Field Manager to ensure continued improvement of Marketing Coordinator staff; daily
• Assists in scheduling shifts daily and weekly and in filling shifts as needed
• Indirect management of OPCs; daily intervals
• Provide input on the continued development of Marketings sales tools and POS procedures; irregular intervals.
• Provide input on the continued development of Marketings sales scripts; irregular intervals
• Active recruitment of Marketing Personnel; daily intervals while in the Field as well as being on the look-out for job fairs and other avenues from which recruits can be obtained
• Ensure staff is following all procedures while at their shifts and are conducting themselves professionally and efficiently; as needed.

SUPERVISORY RESPONSIBILITIES

Indirectly manages Marketing Coordinator personnel by assisting the Field Manager in this area. Final management decisions are made by the Field Manager. The position provides integral information necessary for the overall direction, coordination, and evaluation for Marketing Coordinator personnel. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing, training team members; planning, assigning, and directing work; appraising performance; recommending the rewarding and disciplining of team members to the Field Manager; addressing complaints and promptly responding to and resolving problems with the Field Managers approval.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Associate of Arts degree (A.A.) from a two-year college or university; or equivalent of one to two years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read, analyze, and interpret common financial reports and documents. Ability to discern problem areas in the pitches of Marketing Coordinator personnel and re-direct said personnel to a more successful approach in speaking with the public. Ability to respond to common inquiries or complaints from customers or Marketing Coordinator personnel including being able to explain compensation calculations, gifting costs, etc. Ability to effectively present information to Training Manager, groups of trainees and potential recruits. Ability to discern those qualities that would contribute to a successful recruit during the interview process.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.

REASONING ABILITIES

Ability to define problems, collect data, establish facts, and draw valid conclusions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

These demands include those typical for a desk job/office-related work, specifically, with a vast amount of time spent sitting at marketing desks talking with, presenting to, and listening to team members and customers. Some time is spent driving to the various sites for training and observation, and some walking is done in the retrieval of information and various documentation, etc. necessary for the Field Manager to make appropriate evaluations for continued staff improvement. Further, some time is spent stooping, kneeling, or crouching in the filing of documents and the retrieval of filed documents. No climbing, balancing, tasting, or smelling is involved in any necessary job task related to this position. This job does not require that weight be lifted or force be exerted, although from time to time, boxes of invitations and/or paper weighing approximately 60 pounds must be moved from one area to another, and in an effort to expedite processing or complete a job task, these items are moved appropriately. Close vision is required in completing detailed evaluation reports and in correctly completing guest invitations to tour the resort. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The majority of the time is spent in the field working at various Marketing locations in the tourist corridors such as restaurants, gift shops, and hotels and providing direct one-on-one training of Marketing Coordinator (OPC) personnel. A portion of the time is spent working in a typical office environment consisting of team member-controlled temperature levels, with moderate standard office noise ranging from conversation to office machinery noise (typewriters, printers, copiers, fax machines, staplers, etc.). There is very little exposure to outdoor weather conditions except during travel outside the building and training conducted at outdoor Marketing locations such as 7-11s and some gift shops with outdoor Marketing Coordinator booths. Further, there is typical exposure to office fumes and/or airborne particles through ventilation systems. There is some exposure to moving mechanical parts such as computer keyboards, printers, copiers, and fax machines, etc., and any risk of radiation or electrical shock would come from this equipment as well. There is little to no exposure to high, precarious places, toxic or caustic chemicals, extreme cold or heat, and wet or humid conditions. There is absolutely no exposure to work with explosives. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.