Houseperson

IHG; Missouri; On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, vision insurance

401k and benefits

Job summary

IHG is seeking a housekeeping linen attendant to support room attendants on assigned floors, deliver linens and supplies, and assist with laundry and room cleaning tasks. The role emphasizes teamwork, timely responses to guest requests, and maintaining orderly closets and supply areas.

The position offers an hourly wage of $17.75 with a benefits package including PTO, medical/dental/vision insurance, 401k, and other eligible employee benefits.

Qualifications

• Basic reading, writing, and math skills.
• Some housekeeping experience and ability to speak English preferred.

Responsibilities

• Assist room attendants on assigned floors and deliver linens to carts.
• Remove dirty linen from carts and transport to laundry.
• Maintain cleanliness of floor closets and vending areas.
• Respond to guest requests for housekeeping supplies in a timely manner.
• Clean designated areas including public restrooms and storage areas.
• Report repairs or unsafe conditions to supervisor.
• Respond to guest complaints and ensure guest satisfaction.

Skills

English speaking

Housekeeping experience

Basic literacy (reading/writing/math)

Job description

JOB OVERVIEW:

Assist room attendants on assigned floors; collect dirty linens and transport to laundry area, deliver fresh linens to room attendant carts throughout the day. May assist with stripping linens from room and/or the cleaning of public areas. Deliver and retrieve items requested by guests and housekeeping staff. The hourly pay rate for this role is $17.75. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many benefits to eligible employees.

DUTIES AND RESPONSIBLITIES:

• Assist room attendants with heavy items such as mattresses and linens. Deliver linens and other supplies to room attendants.
• Remove all dirty linen from assigned Room Attendants’ carts and closets and transport to laundry.
• Maintain cleanliness and organization of floor closets and vending areas; remove trash, wipe down shelves/counters; sweep and wax floor, remove non-floor closet items and store in appropriate areas.
• Respond to guests’ requests such as delivery of housekeeping supplies (e.g. linens, cots, etc.) in a timely and efficient manner.
• Clean other designated areas such as public restrooms, fixtures, vending areas, storage areas, and other public areas for assigned floors.
• Report to supervisor needed repairs or unsafe conditions.
• Respond to guest complaints and ensure corrective action is taken to achieve complete guest satisfaction.
• Monitor and control supplies and amenities and minimize waste within all areas of housekeeping.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• May collect newspaper and other items for recycling.
• May regularly assist with deep cleaning projects.
• May assist with other duties as assigned.

Qualifications and Requirements:

Basic reading, writing, and math skills. Some housekeeping experience and ability to speak English preferred.

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 75 pounds and pushing and or pulling items up to 300 pounds
• Frequently standing up and moving about the facility
• Frequently handling objects and equipment to maintain the facility
• Frequently bending, stooping, and kneeling,

Other:

• May be required to drive in the performance of duties
• Communication skills are utilized a significant amount of time when interacting with guests and employees.
• Reading and writing abilities are utilized often when reading assignments and completing checklists.
• May be required to work nights, weekends, and/or holidays.

Work Area:

Housekeeping areas, guest corridors, service elevators

EOE/VET/DISABLED

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?