Houseman/Porter

Valley Forge Casino Resort; King of Prussia (PA); On-site; USD 27,000 - 36,000; Full time

Job summary

The Houseperson role at Boyd Gaming Corporation focuses on delivering superior service to guests and maintaining cleanliness throughout the hotel tower in line with Ameristar's standards. You will be guided by management to ensure a welcoming environment for both internal and external customers.

Your duties include assisting guests with questions, removing used laundry and trash from rooms and carts, stocking and maintaining storage areas, and reporting facility issues to supervision.

Qualifications

• Noise levels vary in a fast-paced hotel housekeeping environment.
• Ability to communicate effectively with guests and coworkers.
• Ability to clean and replenish soft and hard supplies.
• Ability to move between floors and areas as needed.
• Knowledge of housekeeping practices and procedures.
• English communication and instruction comprehension.

Responsibilities

• Deliver exceptional guest service and maintain cleanliness in the hotel areas.
• Remove used laundry and trash from rooms and carts and transport to proper locations.
• Ensure inventory of hard and soft goods is stocked in storerooms.
• Maintain documentation of duties performed during shifts.
• Provide accurate information about property events and promotions.

Skills

Guest service

Communication

Cleaning & stocking

Mobility

Housekeeping knowledge

English language

Job description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.

Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

The Houseperson is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for maintaining Ameristar's standards of cleanliness throughout the hotel tower, as directed.

• Deliver exceptional internal and external guest service. Always exhibit a friendly and approachable demeanor. Be polite and courteous when speaking with guests and team members. Look for and act upon opportunities to assist guests and team members. Be sincere and genuine during all interactions. Be prepared with the knowledge and skill required to be responsive to guests and team member's needs and questions.
• Provides superior customer service, positively effects interactions with customers and team members, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work harmoniously with coworkers.
• Removes used laundry and trash from hotel rooms and attendant carts; deposits these in proper locations - linen dropped down the chute where available, trash taken directly to the dumpster. When possible, dirty linen and trash are removed proactively - prior to the room attendant cleaning the room.
• Assists guests with questions, problems, and requests in a timely manner, ensuring guest satisfaction.
• Performs work in all areas according to established standards and techniques, proper and safe use of machines and chemicals, and customer services standards.
• Reports hotel room/public area facility problems related to structure, equipment, and plumbing to supervisor.
• Ensures that attendant carts and housekeeping storerooms are supplied with all hard and soft goods in compliance with departmental Standard Operating Procedures.
• Maintains proper documentation of all duties accomplished during a working shift, as directed.
• Greets all guests throughout shift with proper salutation and pleasant expression.
• Performs all duties in a quiet and orderly manner.
• Cleans and maintains all guest areas to include hallways, stairwells, and vending areas. All guest areas are to be free of linen, trash, food items, etc. at all times.
• Cleans, stocks, and maintains all storage areas.
• Maintains a clean and orderly laundry depository area. All soiled linens are properly sorted and placed into the appropriate carts.
• All filled soiled linen carts are delivered to the laundry facility at the established time, daily. All clean linen is returned to property from the laundry facility.
• All clean linen is brought into the hotel and properly placed in the assigned areas daily.
• Provides accurate information of property along with property events and promotions.
• Performs other duties as assigned by management.

Qualifications

(Related education and experience may be interchangeable on a year for year basis)

• This position operates in a working environment that is subject to varying noise levels, the severity of which depends upon work volume.
• Ability to communicate effectively with guests as well as all levels of employees.
• Ability to clean and replenish soft and hard supplies.
• Ability to effectively and efficiently move from floor to floor as needed.
• Demonstrates knowledge of housekeeping practices and procedures.
• Ability to communicate in English and understands directions.

These skills and abilities are typically acquired through one year' progressive experience in hotel housekeeping.

• Must successfully pass background check
• Must successfully pass an alcohol and drug screening
• Must be 18 years of age

Additional Information

All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.