Houseman

Four Winds Casinos are Equal Opportunity Employers; South Bend (IN); On-site; USD 18,000 - 29,000; Full time

Job summary

Four Winds Casinos is seeking a Banquet Houseman to assist in serving, setting up, and cleaning banquet functions in a fast-paced, guest-focused environment. You’ll set rooms and buffets per BEO, handle guest requests, and work closely with the Banquet Supervisor to ensure smooth service.

The role requires ability to lift up to 100 pounds, read basic instructions, and maintain a professional, team-oriented attitude in a lively casino setting.

Qualifications

• High school diploma or G.E.D. preferred.
• This position requires a Level 4 Gaming License.
• Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence.
• Basic math skills: addition, subtraction, division and multiplication.
• Ability to apply common sense to follow written or oral instructions and solve problems with a few variables.
• Physical tasks include standing, walking, lifting up to 100 pounds; vision requirements as listed.
• Work environment can be loud and smoky in a casino setting.

Responsibilities

• Set rooms, buffets, and tables according to BEO specifications and supervisor instructions.
• Handle guest requests and coordinate with Banquet Supervisor as needed.
• Keep storerooms clean, organized, and secure.
• Organize banquet rooms for productive, safe, and energy-efficient work.
• Assist in equipment inventory and maintenance; ensure proper operation of hot boxes.
• Support servers during service and communicate equipment or supply needs to Sales and Banquet Supervisor.
• Attend staff trainings and work with Event Management to ensure smooth service delivery.
• Maintain cleanliness of banquet area and stock prescribed pars; inform supervisors of any issues.

Skills

Customer service

Teamwork

Communication

Physical ability

Education

High school diploma or GED

Job description

SUMMARY:

Responsible for meeting and exceeding the expectations of all guests. The Banquet Houseman is responsible primarily for assisting in serving, setting-up, and clean-up of all banquet functions. This is a fast-paced position that will involve constant customer interaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following:

• Set rooms, buffets, and tables according to BEO specifications and Supervisor instructions.
• Handle all guest requests; as necessary, request the assistance of the Banquet Supervisor.
• Ensure that all storerooms are clean, organized and secured.
• Organize Banquet Rooms to ensure a productive, safe and energy conserving work environment.
• Ensure that all unused rooms are set to department’s standards.
• Constantly communicate all concerns to Banquet Supervisor.
• Assist in equipment inventory as scheduled.
• Ensure proper maintenance (cleaning and repair) of all equipment.
• Pick up food from kitchen and return dirty dishes and carts to dish area.
• Ensure hot boxes are properly operating and assist in expediting the food.
• Assist the servers during service by responding to their requests; notify Banquet Supervisor immediately of any difficulties.
• Advise Sales department, Banquet Supervisor regarding equipment needs, rentals, supply needs and employee staff issues.
• Assist in record keeping and filing.
• Attend staff set-up and technical training on a regular basis.
• Maintain a cooperative, team-like attitude in working with supervisors and fellow employees in all departments.
• Perform all guest contact activities with a cordial, efficient and professional manner while
• maintaining a commitment to excellence.
• Adhere to all department and Casino-wide policies and procedures.
• Enforce all safety and sanitation procedures including safety guidelines and OSHA requirements.
• Maintain adequate level of security to safeguard equipment inventory.
• Attend all department, full staff, safety and other meetings and trainings as required by
• management.
• Work closely with Event Management and Group & Event Coordinator, to assure smooth delivery of all services / events
• Empty trash and stock bus carts as needed.
• Maintain side stands, cleanliness of banquet area and stock the prescribed pars.
• Maintains constant awareness of services, promotions, and events offered at the facility and informs guests

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities and skills required of personnel so classified.

Promotes the following within the department and among all employees:

• Creates an atmosphere of fun for all casino guests.
• Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

High school diploma or G.E.D. preferred.

SPECIAL QUALIFICATIONS:

This position requires a Level 4 Gaming License.

LANGUAGE SKILLS:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.

MATHEMATICAL SKILLS:

Ability to perform basic math skills: addition, subtraction, division and multiplication.

REASONING ABILITY:

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, bend, kneel, stoop, crawl, and talk or hear.

The employee is regularly required to lift, push, pull and/or move up to 100 pounds. Applicant must successfully complete screening for essential job functions

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee regularly works near moving mechanical parts.

The noise level in the work environment is usually loud. A casino environment is typically smoky.