Banquet Houseman (PT)

Ultipro; Milwaukee (WI); On-site; USD 23,000 - 32,000; Full time

Job summary

Ultipro is seeking a Banquet Houseman to deliver exceptional guest service in a fast-paced, high-energy environment. You’ll set up banquet rooms, manage supplies, and work with multiple departments to ensure flawless events.

The role requires flexibility for various shifts, a high school diploma or equivalent, and the ability to obtain ServSafe and alcohol-related certifications within 90 days. Excellent organization and teamwork are essential.

Qualifications

• High school diploma or equivalent preferred.
• 6 months of banquet experience preferred.
• Ability to obtain Responsible Alcohol certification within 90 days.
• Ability to obtain Fork Lift/Scissors Lift and Electric Pallet Jack certifications within 90 days.
• Strong organizational skills and attention to detail in a fast-paced environment.
• Ability to work independently, manage time, take initiative, and prioritize work.
• Basic math skills and ability to read and interpret instructions.

Responsibilities

• Set up rooms according to the Banquet Event Order (BEO) and diagrams.
• Maintain knowledge of daily scheduled group functions and room locations.
• Break down and clean up rooms after events and reset for upcoming events.
• Attend BEO and Resume meetings.
• Work with other departments and vendors to meet client needs.
• Maintain a clean, stocked, and safe work environment and monitor inventory.

Skills

Banquet experience

Responsible Alcohol certification

ServSafe certification

Fork lift training

PPE compliance

Organization skills

Time management

Attention to detail

Teamwork

Education

High school diploma or equivalent

Job description

Description

$20.00 per hour| Requires flexibility to various shifts

In this fast-paced, high energy environment where great guest service is essential, how do we ensure all of our banquet guests are happy with our service? As a Banquet Houseman, you will have a genuine passion for guest service, top notch organizational skills, and the ability to work well in a team. While carrying out the job duties listed below, you will contribute to our continued success by demonstrating unsurpassed guest service, a high level of integrity and ethical standards, and personal and professional dedication to our mission, vision, and values.

Principal Duties and Responsibilities (*Essential Functions)

• *Set up rooms according to the Banquet Event Order (BEO) and diagrams, and anticipate guest needs. Items included in the BEO for set-up may include tables, chairs, portable staging, dance floor, pipe and drape, skirting, portable bars, flip charts, décor, etc. as well as guest packages shipped here for events.
• *Maintain complete knowledge of the daily scheduled group functions, times, locations, amount of people; location of all function space and names of rooms; all styles of meeting and banquet room settings.
• *Break down and clean up rooms after events, and reset for upcoming events if applicable. Use care and be respectful of the property items and equipment to ensure longevity of product.
• *Attend BEO and Resume meetings.
• *Work closely with other departments and vendors to meet client needs; know your resources around the property.
• *Maintain a clean, stocked, and safe work environment. Be cognizant of inventory levels and notify leadership when pars are low.
• *Assist with transport of dishes, glassware, hot boxes, etc. before, during and post events.
• *Assist in ensuring the highest level of guest satisfaction is achieved and maintained. Adapt to last minute changes, remain thoughtful in difficult situations and positively resolve problems with critical thinking, taking initiative to satisfy and exceed guest expectations.
• *Maintain thorough knowledge of casino and hotel offerings, locations, promotions and events in order to answer guest inquiries and provide directions.
• Work at other venues as assigned, based on business needs.
• Perform job duties in full compliance with departmental Internal Controls, policies, procedures, and regulations.
• Perform other duties as assigned.

Job Qualifications

• A high school diploma or equivalent and 6 months of banquet experience are preferred.
• The ability to successfully achieve Responsible Alcohol and ServSafe certification within 90 days.
• The ability to successfully achieve fork lift, scissors lift and electric pallet jack training and certification within 90 days. Team member must wear all required Personal Protective Equipment (PPE) while performing job duties.
• The ability to use strong organization skills and attention to detail to accurately handle multiple job duties and projects in a fast-paced environment.
• The ability to work independently, manage time, take initiative, and prioritize work.
• The ability to use basic math skills including adding, subtracting, multiplying, dividing, and counting using whole numbers and fractions.
• Ability to read and interpret written instructions and diagrams.
• The ability to maintain discretion in handling confidential information.
• The ability to interact with guests and team members professionally.
• The ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays.
• While performing the duties of this job, the team member is regularly required to talk, hear, stand, sit, walk, climb, balance, stoop, kneel, crouch, and move freely throughout the property for duration of scheduled shift. The team member is frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms. The team member is required to lift, carry, push, pull, or move objects up to 50 pounds on a regular basis and up to 75 pounds occasionally, with assistance. Team member must wear all required Personal Protective Equipment (PPE) while performing job duties. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Working Conditions

The noise level is usually moderate to loud. When on the casino floor, the noise level increases. The facility is not smoke free. The team member will be exposed to, handle, and work with foods that are commonly classified as allergens, including but not limited to peanuts, tree nuts, eggs, soy, dairy products, seafood, shellfish, and gluten.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all qualifications, responsibilities, duties, and skills required.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.