Houseman

Capano Management Company; Rehoboth Beach (DE); On-site; USD 21,000 - 25,000; Full time

Job summary

Henlopen Hotel in Rehoboth Beach, DE is seeking staff to maintain public areas and assist guests with exceptional service. The role requires cleaning and sanitizing public spaces, helping with guest belongings, and supporting security and safety procedures.

Shifts include day/evening/night, with multiple hour blocks and seasonal full-time work. Your duties include high standards of cleanliness, professional conduct, and prompt guest request handling, with relocation required to Rehoboth Beach,

Qualifications

• Maintains the hotel's public areas, meeting rooms, and grounds in a high level of cleanliness and organization in accordance with company standards and provides excellent customer service to the hotel guests.
• Assists guests with belongings and luggage as needed and addresses guest requests promptly.

Responsibilities

• Cleans and sanitizes assigned public areas and grounds in accordance with company and franchise policy.
• Assists guests with belongings/luggage as needed.
• Ensures cleaning supplies and chemicals are stored and used properly; follows labeling and safety policies.
• Provides safety and security for the hotel and its guests; follows the hotel emergency plan and reporting procedures.

Skills

Customer service

Cleaning

Job description

Henlopen Hotel
511 N Boardwalk
Rehoboth Beach, DE 19971, USA

Description

SUMMARY

Maintains the hotel's public areas, meeting rooms, and grounds in a high level of cleanliness and organization in accordance with company standards and provides excellent customer service to the hotel guests.

ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following:

• Cleans and sanitizes assigned public areas and grounds in accordance with company and franchise policy. Assist the executive housekeeper/breakfast attendants as needed with deliveries to guest and meeting rooms and the cleaning of guest rooms after hours.
• Ensures hotel equipment, such as sots, cribs, carts, vacuums, and a/v equipment are maintained properly and secured.
• Ensures cleaning supplies and chemicals are stored and used properly. Ensures all chemicals/cleaning product bottles are properly labeled in accordance with the chemical policy.
• Provides excellent customer service that goes above and beyond, to the hotel guests. Conducts themselves in a professional manner at all times. Immediately addresses guest's requests. Assists guests with belongings/luggage as needed.
• Properly attired in uniform and nametag, in accordance with franchise and company grooming and uniform policy.
• Communicates with superiors and co-workers about the status of guest requests and assigned tasks.
• Provides safety and security for the hotel and its guests. Alerts staff and guests to unsafe conditions and follows the company safety and security policies. Observes and partakes of the hotel key control procedures at all times. Is familiar with the hotel emergency plan and is able to confidently participate in emergency training procedures. Observes guest and hotel confidentiality procedures. Uses the hotel safe lifting procedure. Reports all incidents and injuries to the appropriate supervisor.
• Completes any other task requested by a supervisor, including training new associates.
• All other duties as assigned.

Job Type: Full-time

Job Types: Full-time, Seasonal

Pay: From $15.00 per hour

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Ability to Relocate:

• Rehoboth Beach, DE 19971: Relocate before starting work (Required)

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.