Houseman

Hilton; Oklahoma City (OK); On-site; USD 17,000 - 24,000; Full time

Job summary

Hilton in Oklahoma City is seeking a Houseman responsible for maintaining the cleanliness and appearance of public areas and corridors of the property, stocking supplies, and assisting with linen counts for Room Attendants to ensure guest satisfaction. The role requires a high school diploma or GED (helpful), hotel knowledge preferred, and bi-lingual abilities preferred.

Candidates should be able to work long hours including nights and weekends, and be comfortable with physical tasks; starting

Qualifications

• High school diploma or GED certification helpful or experience in a hotel or related field.
• Hotel knowledge preferred.
• Bi-Lingual preferred.

Responsibilities

• Approach all encounters with guests and team members in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with DHM standards, as required by scheduling.
• Maintain high standards of personal appearance and grooming, including a clean, pressed uniform and nametag.
• Comply at all times with DHM standards and regulations to encourage safe and efficient hotel operations.
• Must, at all times, be attentive, friendly, helpful and courteous to all guests, managers, and other team members.
• Inspect all public areas to ensure cleanliness standards have been met; report problems to supervisor.
• Assist room attendant with heavy items such as mattresses and soiled linens; deliver linens and supplies.
• Shampoo carpets, strip and wax floors as part of preventive maintenance.
• Clean designated areas such as lobby, public restrooms, public areas and back of house areas.
• Collect trash and dispose of it properly; respond to guest requests for housekeeping supplies.
• Know and understand all services and amenities the hotel offers.
• Report maintenance problems or safety hazards by filling a work order or informing management.
• Practice safety rules to ensure the safety of guests and team members.
• Have knowledge of safety procedures and emergency plans.
• Use cleaning chemicals according to directions and know MSDS locations.
• StockRoom Attendant carts to par and replenish housekeeping closets.
• Complete removal of trash and dirty linens from attendant carts.
• Sweep and vacuum floors, hallways and stairwells daily.
• Spot clean walls, carpet, and fixtures; report repairs.
• Perform heavy cleaning daily in high use areas.
• Report lost and found items to supervisor.
• Maintain storage rooms in a clean and orderly manner.
• Attend meetings/training as required.

Skills

Communication

Stress management

Problem solving

Listening

Attention to detail

Prioritization

Financial literacy

Education

High school diploma or GED

Job description

The Houseman is responsible for maintaining the cleanliness and general appearance of public areas and corridors of the property as well as maintaining supplies and linen counts for the Room Attendants, and ensuring guest satisfaction whenever necessary.

Education & Experience:

• High school diploma or GED certification helpful or experience in a hotel or related field.
• Hotel knowledge preferred.
• Bi-Lingual preferred.

Physical Demands:

• Long hours sometimes required, including nights and weekends.
• Heavy Work-Exerting up to 100 pounds of force occasionally, and/or up to 75 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand for long hours at a time, sometimes for entire shift.
• Ability to move quickly about the property to the various departments.

Required Competencies

• Must be able to convey information and ideas clearly, both oral and written.
• Must work well in stressful, high-pressure situations.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests.
• Must have the ability to assimilate complex information, data, etc. from disparate sources and consider adjust or modify to meet the constraints of a particular need.
• Must be able to prioritize departmental functions to meet due dates and deadlines.
• Must be able to work with and understand financial information and data, and basic arithmetic function.

Responsibilities may include any and all of the following:

• Approach all encounters with guests and team members in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with DHM standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include a clean, pressed uniform and correct nametag when working.
• Comply at all times with DHM standards and regulations to encourage safe and efficient hotel operations.
• Must, at all times, be attentive, friendly, helpful and courteous to all guests, managers, and other team members.
• Inspect all public areas to ensure cleanliness standards have been met; reports any problem areas to supervisor.
• Assist room attendant with heavy items such as mattresses and soiled linens. Deliver linens and necessary supplies to room attendants.
• Shampoo carpets, strip and wax floors throughout the hotel as part of preventive maintenance program.
• Clean designated areas such as lobby, public rest-rooms, public areas and back of house areas on property.
• Collect trash throughout the hotel including room attendants’ carts, vending and room service areas, offices and rest rooms. Dispose of trash properly and promptly.
• Respond to guest requests such as delivery of housekeeping supplies (e.g. linens, roll-a-ways, etc.) in a timely and efficient manner. Follow up to ensure guest satisfaction.
• Know and understand all services and amenities the hotel offers.
• Report all maintenance problems or safety hazards by filling out a work order for engineering, or informing management.
• Practice proper safety rules to ensure the safety and security of all guests and Team Members (issuance of keys, not announcing room numbers and fire procedures).
• Have a working knowledge of the hotel’s safety procedures and equipment as well as emergency plans.
• Use chemicals and cleaning supplies according to directions only. Knowledge of location of MSDS book and sheets.
• Collect dirty laundry periodically throughout the day.
• Stock Room Attendant carts to par.
• Replenish stock in housekeeping closets.
• Complete removal of trash and dirty linens from attendant carts.
• Sweep and vacuum floors, hallways and stairwells daily.
• Spot clean walls, carpet, light fixtures etc. as necessary. Report any broken or need for repairs to management or Engineering.
• Perform heavy cleaning daily in high use areas.
• Report any lost and found items to supervisor.
• Maintain storage rooms in a clean and orderly manner.
• Perform other duties as requested by management.
• Attend meetings/training as required by management.

Starting Rate of Pay: $15.00 per Hour

Up to 35 hours per week / based on business levels.