Houseman

The Flatiron Hotel; Asheville (NC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Dynamic team

Job summary

The Indigo Road Hospitality Group is seeking a Houseman to ensure the cleanliness and comfort of guest rooms, public spaces, and event areas. You will contribute to guest satisfaction by performing cleaning tasks, restocking supplies, and staying safety-conscious.

Ideal candidates have hospitality awareness, strong communication, and the ability to work a dynamic schedule including days, nights, weekends, and holidays. Proficiency with Word, Outlook and Excel is preferred.

Qualifications

• Prior cleaning experience preferred.
• Excellent communication and interpersonal skills.
• Ability to stand, walk, bend, and lift up to 40 lbs.
• Must be able to work days, nights, weekends and holidays.
• High school diploma or equivalent preferred.

Responsibilities

• Clean and service guest rooms, ensuring high cleanliness and presentation.
• Maintain cleanliness of public areas and event spaces.
• Respond promptly to guest requests, providing exceptional customer service.
• Collaborate with team members to ensure smooth operations.
• Maintain organized housekeeping carts and supply closets.
• Report safety hazards or concerns to supervisor.
• Follow cleaning procedures and safety protocols.
• Proficiency in Microsoft Word, Outlook and Excel preferred.

Skills

Attention to detail

Customer service

Communication

Teamwork

Hospitality knowledge

Education

High school diploma

Tools

Microsoft Word

Outlook

Excel

Job description

Houseman

Hospitality Starts Here:

Welcome to The Indigo Road Hospitality Group (IRHG), where hospitality is more than a job; it's a family, a lifestyle, and an exciting journey. We believe that by taking care of you, you'll best take care of our guests. It's working. In addition to generous benefits and job openings across 30+ locations, we have internal growth opportunities for everyone who wants it. But most of all, we have heart!

Why Us:

Founded in 2009 by Steve Palmer,IRHG sets itself apart in the industry by fostering an environment where our people come first. We want to meet you. Come join us in our mission to change the hospitality industry, forever.

THE ROLE

Our hotel team is seeking a Houseman who will be responsible for ensuring the cleanliness and comfort of our guest rooms, public areas, and event spaces. You will play a key role in maintaining the high standards of hospitality that our guests expect.

What we will ask of you:

• Clean and service guest rooms, ensuring they meet the highest standards of cleanliness and presentation.
• Maintain the cleanliness and organization of public areas, including restrooms, hallways, and the event pavilion.
• Complete assigned tasks efficiently and accurately, adhering to established cleaning procedures and safety protocols.
• Respond promptly and courteously to guest requests, providing exceptional customer service.
• Maintain a clean and organized work environment, including housekeeping carts and supply closets.
• Report any suspicious activity, safety hazards, or guest concerns to the Housekeeping Supervisor.
• Collaborate effectively with other team members to ensure smooth operation and guest satisfaction.
• Proactive, takes initiative; creatively problem solves, exercises good judgment; attention to details; anticipates and exceeds guest expectations.
• Proficiency in Microsoft Word, Outlook and Excel preferred.

Requirements for Success

• Prior cleaning experience preferred.
• Excellent communication and interpersonal skills, with the ability to build rapport with guests from diverse backgrounds.
• Strong attention to detail and commitment to providing exceptional service.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Ability to stand, walk, bend, lift, and carry up to 40 lbs for extended periods.
• High school diploma or equivalent preferred. Additional education or training in hospitality is a plus.
• Strong work ethic, with a positive and reliable attitude.
• Ability to follow instructions and complete tasks independently.
• Must be able to work days, nights, weekends and holidays.
• Ability to constantly stand and walk with occasional stooping, kneeling, ascending, reaching, pushing, pulling, or lifting.

Benefits

• Competitive salary and benefits package.
• Opportunity to be part of a dynamic and growing hospitality team.
• Fast-paced and rewarding work environment.

The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract.

The Indigo Road Hospitality Group is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.