Concierge

St Albans Sporting Club; Atlanta (GA); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Dynamic team

Job summary

The Indigo Road Hospitality Group is seeking a motivated Concierge to join our front desk team in Atlanta. You will ensure guest comfort and satisfaction, greeting guests, handling requests, and coordinating transportation and local recommendations.

We value friendly, proactive service, clear communication, and the ability to manage tasks in a fast-paced hospitality environment. This full-time role offers competitive pay, benefits, and growth opportunities across IRHG's 30+ locations.

Qualifications

• Experience in guest-facing roles is preferred.
• Excellent communication and interpersonal skills.
• Ability to manage multiple guest requests with attention to detail.
• Positive, friendly, and proactive mindset in a hotel setting.

Responsibilities

• Greet guests and provide a warm welcome at the front desk.
• Manage guest concerns and complaints with professionalism.
• Take messages and relay information accurately.
• Handle mail, luggage, and deliveries for guests.

Skills

Guest service

Communication

Problem solving

Multitasking

Job description

Concierge

Hospitality Starts Here:

Welcome to The Indigo Road Hospitality Group (IRHG), where hospitality is more than a job; it's a family, a lifestyle, and an exciting journey. We believe that by taking care of you, you'll best take care of our guests. It's working. In addition to generous benefits and job openings across 30+ locations, we have internal growth opportunities for everyone who wants it. But most of all, we have heart!

Why Us:

Founded in 2009 by Steve Palmer,IRHG sets itself apart in the industry by fostering an environment where our people come first. We want to meet you. Come join us in our mission to change the hospitality industry, forever.

The Role:

Our hotel team is seeking a highly motivated anddetail-oriented individualto join our front desk team as a Concierge. In this key role, you will be playing a vital role in ensuring their comfort and satisfaction throughout their stay.

What we will ask of you:

• Greeting guests/customers
• Manage guest/customer complaints
• Taking messages
• Managing mail, luggage and deliveries
• Perform basic administrative/secretarial/reception duties
• Running errands to assist guests
• Arranging transportation and excursions upon visitor request
• Provide information and recommendations on local features, attractions, shopping, restaurants, dining, entertainment, nightlife, and recreation
• Arranging tours and activities
• Making dinner/event reservations for guests
• Obtaining tickets for events
• Arranging special services
• Providing or arranging for general business services for guests
• Managing customer/guest requests for housekeeping and/or maintenance
• Develop network of contacts, service providers and businesses within their communities to serve guests

Requirements for Success:

• One or more years of employment in similar position or equivalent preferred
• Additional education, training, or certification preferred
• Positive, friendly, and enthusiastic mindset with an excellent record of hotel management
• Ability to communicate effectively with fellow leaders, managers, employees, and all guests
• Strong problem management skills with accuracy in quickly handling emergency situations and providing solutionsMust be able to work days, nights, weekends and holidays
• Ability to constantly stand and walk with occasional stooping, kneeling, ascending, reaching, pushing, pulling, or lifting

Benefits

• Competitive salary and benefits package.
• Opportunity to be part of a dynamic and growing hospitality team.
• Fast-paced and rewarding work environment.

The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract.

The Indigo Road Hospitality Group is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.