Housekeeping Supervisor - The Hoffman Hotel

5 Senses Hospitality Management

Carbondale (IL)

On-site

USD 38,000 - 60,000

Full time

14 days+

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Benefits offered by this job

Competitive Medical, Dental and Vision benefits

Wellness and Commuter Stipend

Vacation PTO Plan and Paid Sick Days

7 Paid Holidays

Daily Pay by RAIN

Free nights at our hotels

Monthly fun and recognition

Job summary

A leading hospitality company in Carbondale is looking for a Housekeeping Supervisor to manage daily operations in the housekeeping department. The ideal candidate will have experience in housekeeping, strong leadership and communication skills, and a commitment to guest satisfaction. Responsibilities include scheduling, supervising staff, and ensuring adherence to safety standards. This full-time position offers competitive benefits and opportunities for career growth.

Qualifications

1 year of Housekeeping experience required.
Prior Supervisor experience is a plus.
Strong written and verbal communication skills needed.
Willingness to work in a fast-paced, physically active environment.

Responsibilities

Assist with the daily management of the Housekeeping department.
Schedule and assign rooms to clean and inspect.
Maintain safety standards and manage inventory.
Communicate with other department heads to address needs.

Skills

Housekeeping experience

Communication skills

Leadership abilities

Customer service orientation

Education

High School diploma or equivalent

Job description

Housekeeping Supervisor - The Hoffman Hotel

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Housekeeping Supervisor - The Hoffman Hotel

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The 5 Senses Culture:

At 5 Senses we are driven by igniting the 5 senses of our guests and team members through genuine acts of hospitality. It is our mission to touch the hearts of our guests and teams, to welcome all we see, to add flavor to the experience, anticipate, listen and respond to needs and help our team smell success. We are an experienced team doing hospitality a new way.

Provide guests and team members with professional, efficient, courteous and genuine hospitality.
Anticipates guest’s needs and offers services prior to the guest asking.
Assist the Housekeeping Executive with the daily management of the Housekeeping department which includes but is not limited to, scheduling, assigning rooms to clean, inspecting rooms and common areas, supervising, coaching, training and counseling of the team.
Manages and maintains inventories and equipment to meet the needs of the property.
Maintains all safety standards to the property and Brand standards and informs the appropriate department when concerns arise.
Maintain open and professional communication with other department heads and supervisors to ensure the needs of the guests and team members are addressed timely.
Works with Executive Housekeeper to ensure all budgets are managed properly and within the guidelines.
Monitors Brand Service Scores and ensures Cleanliness scores are communicated to the team and appropriate actions are taken to be above the Brand average.
Ensures all team members attend mandatory meetings and complete all required training.
Ability to grasp, bend, stoop and push, pull and lift 30 bls.

Housekeeping Supervisor

The 5 Senses Culture:

At 5 Senses we are driven by igniting the 5 senses of our guests and team members through genuine acts of hospitality. It is our mission to touch the hearts of our guests and teams, to welcome all we see, to add flavor to the experience, anticipate, listen and respond to needs and help our team smell success. We are an experienced team doing hospitality a new way.

Getting the Job Done:

Provide guests and team members with professional, efficient, courteous and genuine hospitality.
Anticipates guest’s needs and offers services prior to the guest asking.
Assist the Housekeeping Executive with the daily management of the Housekeeping department which includes but is not limited to, scheduling, assigning rooms to clean, inspecting rooms and common areas, supervising, coaching, training and counseling of the team.
Manages and maintains inventories and equipment to meet the needs of the property.
Maintains all safety standards to the property and Brand standards and informs the appropriate department when concerns arise.
Maintain open and professional communication with other department heads and supervisors to ensure the needs of the guests and team members are addressed timely.
Works with Executive Housekeeper to ensure all budgets are managed properly and within the guidelines.
Monitors Brand Service Scores and ensures Cleanliness scores are communicated to the team and appropriate actions are taken to be above the Brand average.
Ensures all team members attend mandatory meetings and complete all required training.
Ability to grasp, bend, stoop and push, pull and lift 30 bls.

Experience for Success:

1 year of Housekeeping experience
High School diploma or equivalent
Prior Supervisor experience a plus
Strong written and verbal communication skills
Willingness to work in a fast paced and physically active work environment

The Good Stuff:

Opportunity to grow your career and develop thru structured development programs
Competitive Medical, Dental and Vision benefits
Wellness and Commuter Stipend
Vacation PTO Plan and Paid Sick Days
7 Paid Holidays
Daily Pay by RAIN
Free nights at our hotels
Monthly fun and recognition

5 Senses Hospitality Management provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to the federal law requirements 5 Senses Management complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the company has facilities. This policy applies to all terms and conditions of employment. 5 Senses Hospitality Management expressively prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of a 5 Senses team member to perform their job duties may result in discipline up to and including termination.

Seniority level