Guest Services/Front Desk Agent

5 Senses Hospitality Management; Basalt (CO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive Medical, Dental and Vision benefits

Vacation PTO Plan and Paid Sick Days

Free nights at our hotels

Daily Pay (RAIN)

Job summary

A hospitality management company seeks a Guest Services/Front Desk Agent in Basalt, CO. The role involves providing excellent hospitality, managing guest check-ins, and resolving issues. Ideal candidates will have customer service experience and a high school diploma. Opportunities for career growth and benefits are included.

Qualifications

• Previous Front Desk experience.
• Experience in customer service.
• Willingness to work overnight shifts independently.

Responsibilities

• Provide professional, efficient, courteous hospitality.
• Check guests in and advise on hotel amenities.
• Resolve guest concerns and maintain organized work area.

Skills

Problem solving

Conflict resolution

Strong written and communication skills

Customer service

Education

High school diploma or equivalent

Job description

Join to apply for the Guest Services/Front Desk Agent role at 5 Senses Hospitality Management

3 weeks ago Be among the first 25 applicants

Join to apply for the Guest Services/Front Desk Agent role at 5 Senses Hospitality Management

Hoffmann Hotel, Tapestry Collection from Hilton

Basalt, CO

The 5 Senses Culture:

At 5 Senses we are driven by igniting the 5 senses of our guests and team members through genuine acts of hospitality. It is our mission to touch the hearts of our guests and teams, to welcome all we see, to add flavor to the experience, anticipate, listen and respond to needs and help our team smell success. We are an experienced team doing hospitality a new way.

Getting the Job Done:

• Provide guests and team members with professional, efficient, courteous and genuine hospitality.
• Enthusiastically greets guests, promptly and properly checks them in; advising the guest on hotel amenities.
• Anticipates guest’s needs and offers services prior to the guest asking.
• Properly prepares the night audit package following the property specific best practices and Brand Standards.
• Possesses strong computer skills and adaptability to learning new systems.
• Manages guest’s concerns appropriately and resolves issues to the guest’s satisfaction keeping business objectives in mind.
• Maintains an organized work area and ensures follow up is done as needed with both the guest and team member until issues are resolved
• As the primary guest contact, show patience and a willingness to help and support the guests with their requests.
• Be aware of the Guest Service Scores and understand role ensuring guest satisfaction.
• Attends all mandatory meetings and timely completes all required training.
  
  

Experience for Success:

• Previous Front Desk experience
• High school diploma or equivalent
• Experience in customer service
• Strong problem solving and conflict resolution skills
• Willingness to work overnight shifts and independently to accomplish tasks
• Strong written and communication skills, additional language a plus
  
  

The Good Stuff:

• Opportunity to grow your career and develop thru structured development programs
• Competitive Medical, Dental and Vision benefits
• Wellness and Commuter Stipend
• Vacation PTO Plan and Paid Sick Days
• 7 Paid Holidays
• Free nights at our hotels
• Monthly fun and recognition
• Daily Pay (RAIN)
  
  

The Fine Print:

5 Senses Hospitality Management provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to the federal law requirements 5 Senses Management complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the company has facilities. This policy applies to all terms and conditions of employment. 5 Senses Hospitality Management expressively prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of a 5 Senses team member to perform their job duties may result in discipline up to and including termination.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Travel Arrangements and Hospitality

Referrals increase your chances of interviewing at 5 Senses Hospitality Management by 2x

Get notified about new Front Desk Representative jobs in Basalt, CO.

Guest Service Representative - Winter 25-26

Front Desk Agent- Snowmass Mountain Lodging

Carbondale, CO $55,000.00-$75,000.00 1 week ago

Glenwood Springs, CO $40,000.00-$45,000.00 6 days ago

Medical Staff Office Coordinator - Medical Staff Office - Full time

Gypsum, CO $44,512.00-$54,912.00 4 days ago

Aspen, CO $50,000.00-$65,000.00 6 months ago

Veterinary Receptionist - Carbondale, CO

Case Manager & Administrative Assistant - Glenwood Springs, CO

Glenwood Springs, CO $24.00-$25.00 1 week ago

Patient Care Coordinator (Administrative Assistant)

Glenwood Springs, CO $40,000.00-$45,000.00 2 weeks ago

Emergency Management Coordinator - Whitcomb Terrace - Full time

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.