Housekeeping Supervisor | State College Townplace Suites

Shaner Hotels; State College (Centre County); On-site; USD 36,000 - 52,000; Full time

Job summary

Shaner Hotels is seeking a Housekeeping Supervisor for its TownePlace Suites by Marriott in State College. You will lead the housekeeping team, ensure cleanliness and guest satisfaction, and train staff across shifts.

The role requires previous housekeeping experience, strong knowledge of safety and cleaning procedures, and the ability to communicate effectively with guests and team members. Some college and bilingual skills are a plus.

Qualifications

• Prior housekeeping experience; supervisory experience a plus.
• Able to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
• Able to communicate with guests, management, and co-workers effectively.
• High school diploma or equivalent; some college preferred.
• Bilingual English/Spanish is a plus.
• Knowledge of cleaning techniques, chemical handling, and equipment.

Responsibilities

• Maintains high quality service in housekeeping by managing department standards and procedures.
• Direct, implement and maintain a strong service and management philosophy for staff.
• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints to ensure satisfaction.
• Train and develop team members and ensure training completion.
• Review daily business levels and plan effective solutions.
• Assist staff with duties to ensure optimum guest service.
• Monitor cleanliness, sanitation, and organization of assigned areas.
• Perform housekeeping, laundry, and houseperson tasks as needed.
• Other duties as assigned.

Skills

Flexible schedule

Guest satisfaction

Team training

Operations procedures

Housekeeping

Laundry

Sanitation

Bilingual English/Spanish

Education

High school diploma or equivalent

Some college preferred

Job description

Shaner Hotels has an amazing opportunity with State College's newest addition, State College TownePlace Suites by Marriott. This 89-room all-suite accommodations is located just minutes down the road from the State College Regional Airport, and the Nittany Valley Sports Centre. Each suite will feature fully equipped kitchens, modern workspaces, and comfortable living spaces. Located in the heart of Happy Valley, if you are looking to jump-start your hospitality career, Shaner Hotels is the place to be.

Shaner Hotel Group

Shaner Hotels is one of the foremost award‑winning hospitality owner‑operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full‑service, select‑service, extended‑stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands‑including hotel development, design and construction, e‑commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department.
• Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well.
• Handle guest complaints ensuring guest satisfaction.
• Train and develop team members and ensure all required training is complete according to standards.
• Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.
• Assist staff with their job functions to ensure optimum service to guests.
• Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
• Performs housekeeping, laundry, and houseperson functions whenever necessary.
• Other duties as assigned.

Responsibilities

Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.

Qualifications

• Prior housekeeping experience in the hospitality industry; supervisory experience a plus.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to satisfactorily communicate with guests, management, and co‑workers to their understanding.
• High school graduate or equivalent, some college preferred.
• Bilingual English/Spanish a plus.
• Knowledge of proper cleaning techniques, chemical handling requirements, and use of equipment.