Housekeeping Supervisor - Sheraton Oceanfront

Paycom - ATS; Virginia Beach (VA); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k) plan with company match

Paid time off and holidays

Referral bonus

Employee discounts and perks

Job summary

Sheraton Virginia Beach Oceanfront is seeking a Housekeeping Supervisor to lead daily housekeeping operations at our beachfront hotel. Accountability for assigning rooms, coaching staff, and ensuring high cleanliness standards is essential.

This full-time role requires effective English communication, prior supervisory housekeeping experience, and flexibility for shifts including evenings, weekends, and holidays. Competitive benefits accompany a collaborative team environment.

Qualifications

• High school diploma or GED required.
• Previous housekeeping experience required; supervisory or lead experience preferred.
• Ability to communicate effectively in English, both verbally and in writing.

Responsibilities

• Schedule room and cleaning assignments for shift coverage.
• Train associates on housekeeping standards and guest requests handling.
• Inspect rooms and public areas; provide feedback to room attendants.

Skills

English communication

Training coaching

Time management

Safety PPE knowledge

Attention to detail

Physical stamina

Flexibility

Supervisory experience

Education

High school diploma or GED

Job description

Job Details: Level: Experienced, Job Location: Virginia Beach, VA 23451, Position Type: Full Time, Salary Range: $19.00 - $20.00 Hourly, Job Shift: Day, Job Category: Hospitality - Hotel, Housekeeping Supervisor

Sheraton Virginia Beach Oceanfront | 3501 Atlantic Ave, Virginia Beach, VA 23451

Pay Range: $19.00 – $20.00 per hour, based on experience

What You'll Do

• Schedule room and cleaning assignments to ensure proper coverage across the shift.
• Train new and current associates on housekeeping standards, procedures, and best practices for handling guest requests.
• Inspect rooms and public areas to ensure furnishings, equipment, and linens are clean and in good repair, and provide clear, objective feedback to room attendants.
• Ensure associates have proper supplies, equipment, and uniforms, including nametags and designated PPE.
• Train associates on safety standards and enforce them consistently; identify unsafe behaviors and retrain associates appropriately.
• Complete accident investigations and take steps to prevent future incidents.
• Perform opening and closing shift duties and coordinate maintenance repairs with the engineering department.
• Verify and update the status of discrepant rooms throughout the shift.
• Monitor overall cleanliness of the hotel, including parking lot and exterior entrances.
• Perform hands-on housekeeping duties as needed, including making beds, vacuuming, and cleaning, to support the team during high occupancy or staffing shortages.

Our TOP Values

• Team Up: Collaborate, support others, and stay golden.
• Own It: Take pride, stay accountable, and never stop learning.
• Passionately Serve: Be positive, show you care, and create memorable experiences.

Why Work for Shamin Hotels

• Competitive pay within the posted range, based on experience.
• Comprehensive benefits for full-time associates: health, dental, vision, accident, and short- and long-term disability insurance, plus pet insurance.
• 401(k) plan with company match, paid time off, and paid holidays.
• Shamin Perks discounts on tickets, rental cars, attractions, and footwear; gym membership discounts.
• $200 referral bonus after your referral completes 30 days.
• Employee discounts at our branded hotels and a strong track record of promoting from within.

Schedule

This is a full-time position with variable hours, typically 9:00 AM to 5:00 PM depending on volume. Availability for nights, weekends, and holidays is required based on business needs.

Qualifications

• High school diploma or GED required.
• Previous housekeeping experience required; prior supervisory or lead experience strongly preferred.
• Ability to communicate effectively in English, both verbally and in writing.
• Proven ability to train, coach, and hold a team to a consistent standard.
• Strong prioritization and time-management skills; able to work well under pressure in a fast-paced environment.
• Working knowledge of safety standards and PPE requirements in a housekeeping environment.
• Attention to detail and a passion for delivering exceptional guest service.
• Physical stamina to stand, walk, bend, and lift up to 25 pounds for extended periods.
• Flexibility to work evenings, weekends, and holidays as needed.

Equal Employment Opportunity

Shamin Hotels is an Equal Opportunity Employer. We recruit, hire, and promote employees without regard to race, color, religion, sex, age, national origin, citizenship, disability, and all other protected categories under applicable federal, state, and local law.

Individuals with disabilities who need assistance completing an application or who require a reasonable accommodation during the hiring process are encouraged to contact the hotel’s management or Human Resources department.

Shamin Hotels participates in E-Verify and maintains a drug-free workplace. Employment is contingent upon the successful completion of a background check and verification of eligibility to work in the United States. All employment with Shamin Hotels is at-will.