Housekeeping Supervisor & Quality Assurance Lead

MasterCorp; Port Townsend (WA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Paid Training

Full benefits package: PTO, Medical, 3

Vision and Dental (after 6 months)

Refer A Friend Bonus Potential

Job summary

MasterCorp, Inc. is seeking a Timeshare Supervisor/Inspector to oversee cleaning personnel and ensure units are cleaned efficiently and to high standards. The role drives quality, timeliness, and adherence to the company mission and values across sites.

The ideal candidate will lead training, assign duties, inspect units, and coordinate with executive housekeeping to maintain safety and guest satisfaction. Competitive benefits and growth opportunities are offered.

Qualifications

• High school diploma or equivalent combination of education and work experience.
• A passion for cleanliness.
• Demonstrated motivational skills.
• Strong work ethic.
• Ability to train others.
• Desire to help others.
• Work irregular hours.

Responsibilities

• Develop and maintain a high standard of excellence within staff.
• Assign duties to housekeeping personnel.
• May prep rooms for housekeepers during busy periods.
• May clean rooms using MasterCorp's 7-step to clean process during busy periods.
• Assist in the training of staff, both existing and new recruits.
• Report unit maintenance issues as per company procedure.
• Examine carpets, drapes, and furniture for stains, damage or wear and report as necessary.
• Inspect and prepare clean units and report them as vacant and ready.
• Inspect units and complete the required amount of report cards per week.
• Replace kitchen inventory and supplies as needed.
• Assist in maintaining storage closets clean and organized.
• Report lost and found items to Executive Housekeeper.
• Ensure a safe working environment at each site and office.
• Willing and able to perform all duties related to site operation as directed by the Executive Housekeeper.
• Ensure a sense of urgency exists within housekeeping staff so units are turned on time.
• Personal timeliness, be prompt with all assignments and appointments.
• Utilize supplies and equipment efficiently and effectively.
• Perform inventory and linen supplies.
• Assist in linen inventories as directed.
• Responsible for time efficiency of direct reports.
• Assist in solving guest complaints promptly.
• Cultivate and develop strong, positive customer relations.
• Willing and able to assist resorts guests and owners.
• Knowledgeable of the resort.
• Other duties as assigned in conjunction with services contracted with the client.

Skills

Motivational skills

Strong work ethic

Training others

Desire to help others

Flexibility with hours

Education

High school diploma or equivalent

Job description

MasterCorp, Inc. is seeking a Timeshare Supervisor/Inspector to oversee cleaning personnel and ensure units are cleaned efficiently and to high standards. The role drives quality, timeliness, and adherence to the company mission and values across sites.

The ideal candidate will lead training, assign duties, inspect units, and coordinate with executive housekeeping to maintain safety and guest satisfaction. Competitive benefits and growth opportunities are offered.