Housekeeping Supervisor - PM Shift

Exchange Hotels Management; Fort Worth (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

$750 Sign-On Bonus

Job summary

Hotel Drover in Fort Worth, TX is seeking a Housekeeping Supervisor to lead room attendants and public areas, ensuring the highest standards of cleanliness and presentation in alignment with Autograph Collection and our brand. This role reports to the Director of Housekeeping and drives Legendary Service every day.

The ideal candidate will have 1+ year supervisory experience in hospitality, strong leadership and communication skills, and flexibility to work weekends or holidays.

Qualifications

• Minimum of 1 year of supervisory experience in housekeeping or related hospitality role.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Strong leadership, communication, and interpersonal skills with the ability to motivate and develop team members.

Responsibilities

• Supervise, train, and support room attendants and housepersons to ensure cleanliness, efficiency, and adherence to brand standards.
• Conduct daily inspections of guest rooms, corridors, and public areas to verify readiness and compliance with established quality standards.
• Prepare and distribute daily room assignment boards, prioritizing workload based on occupancy and labor efficiency.
• Ensure all guest corridors, service areas, and storage closets are clean, organized, and well-stocked at all times.
• Communicate maintenance issues and deficiencies promptly to the Engineering department and track resolutions.
• Maintain accurate records of inspections, lost and found items, and room status changes.
• Verify inventory levels and par stock for cleaning supplies, linen, and guest amenities.
• Support guest satisfaction by addressing requests or service recovery needs promptly and professionally.

Skills

Supervisory experience

Leadership

Communication

Flexibility

Tools

Opera PMS

Job description

Job Details: Job Location: FORT WORTH, TX 76164, Position Type: Full Time, Job Shift: Any, Job Category: Hospitality - Hotel, **$750 Sign-On Bonus**

About Hotel Drover

Inspired by the pioneering spirit of the West, Hotel Drover delivers true Texas hospitality. Named to honor the legendary cowboys who drove cattle to market across the plains, Hotel Drover is an Autograph Collection® property, offering a truly unique guest experience in the heart of the historic Fort Worth Stockyards.

Our goal is simple. To harness the true spirit of the Stockyards through the legacy of the drover, creating an experience that can only be achieved here in Fort Worth. Proud of where we came from, we greet visitors with a tip of the hat and a firm handshake, welcoming all to enjoy life’s simple pleasures and genuine Texas hospitality.

So, dust off your boots, grab your hat and join us at Hotel Drover.

Who we’re seeking

We’re seeking a unique individual who will embody the heart and soul of the Fort Worth Stockyards while caring deeply about our brand and community – someone who acts as an extension of our mission, values, and culture. This person is driven to create meaningful experiences for our employees, guests, and community.

We want to work with someone who brings a spirit of fun, authenticity, collaboration, and genuine hospitality to their life and work. We are seeking an individual who will whole-heartedly take responsibility for ensuring Hotel Drover successfully delivers Legendary Service to every guest, every day.

We have poured our passion, energy, and excitement into crafting an extraordinary place and brand – and we know that the right Housekeeping Supervisor for Hotel Drover will be as inspired and passionate about this vision as we are. Care for people, have a belief in the power of community, and the desire to create extraordinary experiences drive us. You must apply if these things also drive you!

Role Summary

The Housekeeping Supervisor plays a key leadership role in ensuring all guest rooms and public spaces meet the highest standards of cleanliness, comfort, and presentation. This position supports the Director of Housekeeping in supervising daily operations, inspecting rooms, and upholding Hotel Drover’s legendary hospitality and Autograph Collection standards.

Essential Functions

• Supervise, train, and support room attendants and housepersons to ensure cleanliness, efficiency, and adherence to brand standards.
• Conduct daily inspections of guest rooms, corridors, and public areas to verify readiness and compliance with established quality standards.
• Prepare and distribute daily room assignment boards, prioritizing workload based on occupancy and labor efficiency.
• Ensure all guest corridors, service areas, and storage closets are clean, organized, and well-stocked at all times.
• Communicate maintenance issues and deficiencies promptly to the Engineering department and track resolutions.
• Maintain accurate records of inspections, lost and found items, and room status changes.
• Verify inventory levels and par stock for cleaning supplies, linen, and guest amenities.
• Support guest satisfaction by addressing requests or service recovery needs promptly and professionally.
• Perform other reasonable job duties as requested by leadership.
• All other duties as assigned.

Environment / Physical Requirements

• Ability to stand, walk, kneel, bend, and move for extended periods during the workday.
• Must be able to lift, carry, or move up to 50 lbs without assistance.
• Must be able to push and pull loaded housekeeping carts over sloping or uneven surfaces.
• Comfortable working in varying indoor and outdoor environments, including exposure to cleaning agents and noise.

Supervisory Responsibilities

• This position supervises Room Attendants, Housepersons, and Public Area Attendants.
• Responsible for daily task assignments, performance guidance, training, and compliance with cleanliness and safety standards.

Qualifications

Required Qualifications

• Minimum of 1 year of supervisory experience in housekeeping or related hospitality role.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Strong leadership, communication, and interpersonal skills with the ability to motivate and develop team members.
• Flexible schedule - must be available to work weekends, holidays, and varying shifts.
• Working knowledge of housekeeping procedures, equipment, and safety protocols.
• Embody Hotel Drover’s Core Values: Hit the Mark, Every Time; Blaze New Trails; Spark Warmth; Be Intentional; Honor All; Do Right; Stay Curious.

Preferred Qualifications

• Previous hotel experience, ideally within an Autograph Collection or luxury property.
• Experience using property management systems (e.g., Opera) and housekeeping software.
• Excellent attention to detail and problem-solving abilities.
• Strong written and verbal communication skills.

Hotel Drover complies with all laws prohibiting discrimination against employees and applicants based on race, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, citizenship status, disability, genetic information, or veterans' status.