Housekeeping Supervisor (PM) - Doubletree by Hilton Chicago Magnificent Mile

Hilton Worldwide, Inc.; Chicago (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a PM Housekeeping Supervisor to lead and train a dedicated team in delivering exceptional guest experiences. This role involves supervising Room Attendants and Housepersons, ensuring cleanliness and quality standards are upheld, and responding promptly to guest requests. Join a company recognized as the #1 Best Big Company to Work for, where you can grow your career in a supportive and inclusive environment. If you're passionate about hospitality and ready to make a difference, this opportunity is perfect for you!

Benefits

Complimentary Meals

DailyPay Access

Medical Insurance

Mental Health Resources

Paid Vacation

Discounted Travel Program

Debt-Free Education

Employee Stock Purchase Program

Career Growth Opportunities

Recognition Programs

Qualifications

• 1+ years of hotel housekeeping experience required.
• Supervisory experience preferred for leading the team.

Responsibilities

• Lead, train, and supervise Room Attendants and Housepersons.
• Ensure cleanliness and quality standards are met.
• Respond to special guest requests efficiently.

Skills

Hotel Housekeeping Experience

Supervisory Skills

Customer Service

Attention to Detail

Education

High School Diploma or equivalent

Job description

Job Description - Housekeeping Supervisor (PM) - Doubletree by Hilton Chicago Magnificent Mile (HOT0BJ35)

Job Number:

HOT0BJ35

Work Locations:

Doubletree Magnificent Mile 300 E. Ohio St Chicago 60622

In the heart of downtown, the DoubleTree by Hilton Chicago Magnificent Mile just completed a $35 million guestroom, meeting and public space renovation. We are ideally located near the city’s business district and the nearby McCormick Place convention center.

Great Place to Work and Fortune named Hilton the #1 Best Big Company to Work for in 2021! Due to increasing business demand, we are hiring! We are currently seeking a PM Housekeeping Supervisor, with the ideal candidate having 1 or more years of hotel housekeeping experience. Supervisor experience is preferred.

The ideal candidate will be responsible for leading, training, and supervising Room Attendants and Housepersons in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

This is a great opportunity for those who want to grow and gain more experience in our industry. If you’re ready to welcome guests from all over the world at Illinois' largest Hilton Hotel & Resorts property, then we want you to be a part of our team!

Shift: 2pm – 10:30pm along with weekends and Holidays.

Pay Rate: $24.50 per hour

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Complimentary Meals in the Team Member Restaurant
• Access to pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family – subject to Collective Bargaining Agreement rules
• Mental health resources including Employee Assistance Program
• Paid Vacation and Sick or Personal Days, based on Collective Bargaining Agreement rules
• Go Hilton travel program: 100 nights of discounted travel
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Group
• Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

As a PM Housekeeping Supervisor, you would be responsible for leading, training, and supervising Room Attendants and Housepersons in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Lead, train, and supervise Room Attendants and Housepersons on a floor or designated area to ensure all rooms and public areas meet established cleanliness and quality standards
• Assess inventory of, assign for cleaning, and inspect rooms
• Verify and report status and/or discrepancies of rooms
• Monitor payroll reports, work schedules, lost and found program, stock rooms and carts, and designated inventories
• Communicate and coordinate with Engineering/Property Operations to ensure efficient maintenance and repair of items related to guest rooms and public areas
• Perform Room Attendant and/or Houseperson duties, as needed
• Assist in performance evaluations of Room Attendants and Housepersons, as needed
• Respond to special guest requests in a timely, friendly, and efficient manner

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!