Housekeeping Supervisor: Lead Rooms & Guest Service

CHP Holdings; Phoenix (AZ); On-site; USD 38,000 - 52,000; Full time

Job summary

Crowne Plaza in Phoenix, AZ is seeking a Housekeeping Supervisor to organize daily room cleaning, assign priorities, and coach the team to meet cleanliness, safety, service, and brand standards.

The role requires supervising housekeeping staff, inspecting guest rooms, coordinating with front desk, and maintaining documentation on inspections and training. Candidates should have prior hotel housekeeping experience and demonstrate confidentiality and professional guest handling.

Qualifications

• Prior hotel housekeeping experience; supervisory experience preferred.
• Ability to organize work, communicate clearly, and provide respectful coaching.
• Experience with housekeeping, inspection, and timekeeping systems or willingness to learn.
• Ability to handle guest and employee concerns professionally and maintain confidentiality.
• Meet property’s minimum age requirement and applicable legal requirements.

Responsibilities

• Assign daily work and communicate priorities, occupancy needs, VIP rooms, stayover service, and checkout-room priorities.
• Monitor room status and coordinate with the front desk and other departments to support timely room readiness.
• Inspect guest rooms and areas using inspection standards; document results and arrange follow-up when needed.
• Coach and train employees on cleaning procedures, brand standards, guest privacy, safety, equipment use, and proper handling of guest property.
• Report maintenance issues, damage, safety hazards, and lost property through the property’s established process.
• Support appropriate staffing and coverage; communicate attendance or performance concerns to the manager and Human Resources.
• Verify that employees record all time worked accurately and promptly report missed punches or other timekeeping issues.
• Help maintain housekeeping carts, supply closets, equipment, and inventory; report shortages or repair needs.
• Follow and reinforce procedures for chemical labeling and use, safety data sheets, personal protective equipment, and hazard reporting.
• Respond professionally to guest concerns and refer matters requiring additional authority to the appropriate manager.
• Maintain accurate room-status, inspection, training, and other required records.
• Protect confidential employee and guest information.
• Complete required training and other related duties as assigned.

Skills

Supervisory experience

Organizational skills

Clear communication

Coaching

Job description

Crowne Plaza in Phoenix, AZ is seeking a Housekeeping Supervisor to organize daily room cleaning, assign priorities, and coach the team to meet cleanliness, safety, service, and brand standards.

The role requires supervising housekeeping staff, inspecting guest rooms, coordinating with front desk, and maintaining documentation on inspections and training. Candidates should have prior hotel housekeeping experience and demonstrate confidentiality and professional guest handling.