Housekeeping Supervisor - Kellogg West #755396738

Cal Poly Pomona Foundation, Inc; Pomona (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

100% employer-paid medical, dental, &

Retirement plan options

Educational assistance

Vacation and holidays

Additional voluntary benefits

Job summary

Cal Poly Pomona Enterprises, Inc. is seeking a Housekeeping Supervisor to lead a team under the General Manager, ensure staffing for service levels, and uphold brand standards across guestrooms and public areas.

You will forecast labor, conduct inspections, manage inventory, coordinate with vendors, and enforce safety programs. Evening, weekend, and holiday work is required to support campus operations.

Qualifications

• Minimum three years supervisory experience in housekeeping.
• Experience managing housekeeping in branded, full-service or select-service settings.
• Knowledge of brand standards and guest-experience audit programs.
• Experience with property management systems and housekeeping/engineering work-order software.
• Strong communication and interpersonal skills.
• Ability to apply policies and procedures to various situations.
• Willingness to work evenings, weekends and holidays.

Responsibilities

• Lead a housekeeping team under the General Manager.
• Ensure staffing levels meet service needs and prepare for demand.
• Conduct daily inspections of guestrooms, corridors, and public spaces for quality and standards compliance.
• Forecast and schedule labor against occupancy; monitor productivity against budget.
• Maintain safety programs and SDS records; enforce OSHA requirements.
• Manage inventory of linens, amenities, and supplies; interface with vendors.
• Communicate schedules and time records per Foundations standards; resolve issues quickly.
• Interact with customers and vendors to resolve issues and complaints.

Skills

Supervisory experience

Communication skills

Interpersonal skills

Adaptability

Education

High school diploma or equivalent

Tools

Property management system (PMS)

Work order software

Job description

ANNOUNCEMENT OF POSITION VACANCY

SUMMARY : Under general supervision of the General Manager, the Supervisor is responsible for leading a team to accurately and efficiently perform housekeeping functions as directed by the General Manager. The general responsibilities of the position include those listed below and will vary based upon a variety of factors including business necessity, location, and customer requests.

SOME OF THE THINGS THAT YOU WILL GET TO DO (this is just a small sampling of work variety):

• Responsible for ensuring staffing levels are appropriate and prepared for service.
• Conduct daily inspections of guestrooms, corridors, and public space to confirm compliance with brand standards and guest experience/quality-assurance audit programs
• Forecasts and schedules housekeeping labor against rooms and group/conference occupancy, and monitors room attendant productivity against budget.
• Ensure compliance with established laws and regulations within their assigned area.
• Ensures continued adherence to all Foundation standards and procedures within their assigned area.
• Attends a variety of meetings as directed by the General Manager.
• Ensures the readiness, organization, sanitation of area(s) assigned.
• Resolves equipment, maintenance, and facility issues quickly and effectively.
• Ensure inventories of supplies are securely and safely stored and are sufficient for anticipated demand.
• Manages par levels and inventory of linen, terry, and guest amenities across guestrooms, including relationships with linen and amenity vendors.
• Interacts directly with customers and vendors to resolve issues and complaints in a timely manner.
• Responsible for ensuring work schedules are communicated appropriately and time is recorded per foundations standards.
• Maintains OSHA-compliant safety programs for the department, including chemical handling, bloodborne pathogen exposure control, and Safety Data Sheet (SDS) recordkeeping.
• Required to communicate with co-workers, vendors, and other departments with professionalism and respect.
• Maintains positive behaviors and actions and always provides the highest quality of service to customers.
• Reports all accidents and injuries in a timely manner.
• Responsible for submitting a variety of reports in an accurate, timely manner.
• Responsible for ordering, receive invoices and receive inventory in an accurate, timely manner.
• Ability to adhere to a regular work schedule.
• Will be required to work evenings, weekends and holidays.
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS

• A minimum of three years relevant supervisory experience.
• Prior housekeeping management experience at a branded, full-service or select-service hotel.
• Working knowledge of brand standards and quality-assurance/guest-experience audit programs.
• Experience with property management systems and housekeeping/engineering work-order software.
• Strong communication skills and interpersonal skills.
• Ability to interpret and apply policies and procedures to variety of situations.
• Ability to be resourceful and to take initiative.
• Ability to work cooperatively in a multi-ethnic environment.
• Flexibility to adjust to changing schedules; open to new ideas and adaptable to changing technology.
• Must be able to operate a company vehicle, must meet requirements of license and insurance.

BENEFITS & COMPENSATION

• 100% employer-paid medical, dental, and vision insurance - no monthly premium cost to employees
• Retirement plan options to support long-term financial wellness
• Educational reimbursement
• Vacation, holidays, personal holiday
• Additional voluntary benefits

BACKGROUND CHECK POLICY : Cal Poly Pomona Enterprises is committed to protecting the health, well-being, and safety of its campus community and assets. In furtherance of these goals, Cal Poly Pomona Enterprises will make a conditional offer of employment to final job candidates, pending the satisfactory completion of a background check (including a criminal records check). The conditional offer of employment may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. In determining the suitability of the candidate for the position, Cal Poly Pomona Enterprises will give an individualized assessment to any information regarding the criminal conviction history that the applicant submits for consideration such as the nature, gravity and recency of the conviction, the candidate's conduct, performance or rehabilitation efforts since the conviction and the nature of the job applied for.

ABOUT US

As the largest employer of students on the Cal Poly Pomona campus, the Enterprises offers valuable work experience and hands‑on training to approximately 1,500 Cal Poly Pomona students each year. The Enterprises offers positions in various fields; whether it is in the area of technology, science, retail, culinary arts, hospitality1500 management, leadership or research grants, these student employees participate in Cal Poly Pomona's learn-by-doing philosophy and acquire practical skills in their designated field of study. The Enterprises also contributes operating support to nearly 1,100 Enterprises and scholarship programs every year, including Bronco Athletics and the Norman J. Priest Scholarship. In addition, the Enterprises administers grants and contracts, contributes to campus security, and supports several university publications. The Enterprises contributes over $1 million annually to Cal Poly Pomona. CSU along with Cal Poly Pomona Enterprises strongly recommend faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or declare an exemption from doing so. The systemwide policy can be found at COVID-19 Vaccination Interim Policy and any questions may be sent to [e-mail] . Cal Poly Pomona Enterprises, Inc. is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Cal Poly Pomona Enterprises, Inc. may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodation with the employer.