Housekeeping Supervisor (Inspector)

Island Hospitality Management, LLC.; City of Syracuse (NY); Hybrid; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Paid time off

Employee discounts

Job summary

Island Hospitality Management, LLC is seeking a hands-on Housekeeping Supervisor in Syracuse, NY. You will lead the housekeeping team, ensure guest rooms and public areas meet brand standards, and collaborate with other departments to maximize guest satisfaction.

The role requires strong communication, accountability, and the ability to adapt to flexible scheduling. Candidates should be prepared to train staff and participate in ongoing maintenance and quality initiatives.

Qualifications

• Strong leadership and teamwork skills to supervise staff and coordinate tasks.
• Ability to resolve issues quickly and calmly to maintain service levels.
• Excellent communication with guests and other departments.
• Commitment to delivering high standards of cleanliness and safety.

Responsibilities

• Oversee daily housekeeping operations and ensure rooms meet brand standards.
• Train and mentor staff; reinforce service standards and guest satisfaction.
• Coordinate with front desk and maintenance for seamless guest experiences.
• Inspect rooms and public areas; manage supplies and equipment as needed.

Skills

Team leadership

Problem solving

Stress resilience

Guest service

Job description

Description

We are looking to add a hands‑on Housekeeping Supervisor to our team. Being a successful Housekeeping Supervisor takes a blend of custodial knowledge and management capabilities. You must take personal accountability for the cleanliness of each guest room and set a good example for your team. Excellent communication skills are essential to being successful in this role as you will be working with multiple departments to ensure guest satisfaction.

This position may require flexible scheduling availability

Requirements

Job Requirements

• Provide basic housekeeping duties including changing the sheets, changing and arranging the towels, restocking toilet supplies, vacuuming, dusting, cleaning, and rearranging the room after
• guests check out
• Deliver linens to the laundry department
• Inspect rooms and public spaces daily to ensure all rooms are cared for according to brand and IHM standards
• Train new housekeeping staff to ensure they know all components/features of our guest service guarantee and are trained to meet service standards
• Ongoing involvement in preventative maintenance programs
• Check stocking levels of all consumables and replaces on housekeeping cart when needed
• Notify supervisors of any damages, deficits, and/or disturbances
• Communicate with maintenance team regarding any maintenance requests reported by housekeeping team members
• Communicate with front desk team regarding rooms that are ready for new arrivals to check-in

Job Qualifications

• Highly motivated team player with strong initiative and desire for achievement
• Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
• Ability to work well in stressful situations
• Readily available and approachable for all guests while providing excellent guest service

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. While performing the duties of this job, the employee is regularly required to lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week.

Training

Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.

Team Member Wellness Program

How We Thank You For All You Bring To The Team

Rewarding Benefits Package

• Healthcare including Medical, Dental, and Vision Insurance
• HSA & FSA plans available!
• Dependent care FSA
• Identity Theft Protection Insurance
• Commuter benefits including transit & parking
• Pet Insurance
• PTO and Payroll Incentives for Annual Wellness Exams
• Employee Assistance Program
• Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
• Paid Sick and Vacation Time
• Family Leave
• 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution

Rewarding Hard Work

• Incentive based bonus program
• Free room nights at our hotels and employee discounts within your hotel brand
• Discounts for friends and family within your hotel brand
• Team Member recognition and bonus
• Discounted tickets to theme parks, musical, movies, and more through Tickets at Work
• Career Growth through our in-house training program with a path personalized to your desired goals
• Referral bonus program to ANY of our locations

Equal Opportunity Employer

Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.