Housekeeping Supervisor (Full Time) - Waldorf Astoria Monarch Beach Resort and Club

Hilton; Dana Point (CA); On-site; USD 1,000; Full time

Job summary

Join a prestigious resort as a Housekeeping Supervisor where you will lead a dedicated team to deliver exceptional guest experiences. This role involves training staff, ensuring cleanliness standards, and responding to guest requests in a friendly manner. You will play a vital part in maintaining the resort's reputation for excellence while working in a stunning coastal location. If you are passionate about hospitality and ready to make a positive impact, this position offers a fantastic opportunity to grow within a leading global hospitality company.

Qualifications

• Strong leadership and training abilities in a hospitality environment.
• Excellent communication skills for guest interactions.

Responsibilities

• Lead and supervise Room Attendants and Housepersons to ensure cleanliness.
• Monitor inventory and communicate with engineering for maintenance.

Skills

Leadership

Teamwork

Customer Focus

Adaptability

Integrity

Job description

The award-winning Forbes 4-Star and AAA 5-Diamond Waldorf Astoria Monarch Beach Resort & Club is looking for a Housekeeping Supervisor to join the Housekeeping Team!

Located in the beautiful coastal town of Dana Point adjacent to Laguna Beach, this town played an iconic role in the emergence of California's surf culture and today is celebrated for its laid-back vibe and fun, active lifestyle.

The resort is perched on 175 acres atop a 150-foot seaside bluff with over 400 rooms, 115,000 square feet of indoor and outdoor meeting space, and 8 food and beverage outlets. This includes 4 restaurants, a beach club, lounge, marketplace, and in-room dining.

At Waldorf Astoria, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community.

Classification: {Full-Time}

Shift: Various – must be available to weekdays, weekends, and holidays.

Pay Rate: The pay rate for this role is $25.00 per hour and is based on applicable and specialized experience and location.

What will I be doing?

As a Housekeeping Supervisor, you would be responsible for leading, training, and supervising Room Attendants and Housepersons in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

1. Lead, train and supervise Room Attendants and Housepersons on a floor or designated area to ensure all rooms and public areas meet established cleanliness and quality standards.
2. Assess inventory of, assign for cleaning and inspect rooms.
3. Verify and report status and/or discrepancies of rooms.
4. Monitor payroll reports, work schedules, lost and found program, stock rooms and carts and designated inventories.
5. Communicate and coordinate with Engineering/Property Operations to ensure efficient maintenance and repair of items related to guest rooms and public areas.
6. Perform Room Attendant and/or Houseperson duties, as needed.
7. Assist in performance evaluations of Room Attendants and Housepersons, as needed.
8. Respond to special guest requests in a timely, friendly and efficient manner.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

1. Hospitality - We're passionate about delivering exceptional guest experiences.
2. Integrity - We do the right thing, all the time.
3. Leadership - We're leaders in our industry and in our communities.
4. Teamwork - We're team players in everything we do.
5. Ownership - We're the owners of our actions and decisions.
6. Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

1. Quality
2. Productivity
3. Dependability
4. Customer Focus
5. Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “