Housekeeping Supervisor (Full-Time)

Marcus Hotels & Resorts; Milwaukee (WI); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Free meal per shift

Room discounts at Marcus properties

Restaurant/amenities discounts

Discounted parking and bus pass

Job summary

Marcus Hotels & Resorts is seeking a dedicated Housekeeping Supervisor in Milwaukee. You will assist the Director of Housekeeping in daily operations, supervise staff, and help ensure top-quality guest experiences.

The role involves scheduling, training, reporting, and maintaining high standards of cleanliness. We offer meals per shift, hotel guest room discounts, and opportunities to transfer between properties within the Marcus portfolio.

Responsibilities

• Assist with daily operation of the Housekeeping department and act as manager on duty as applicable.
• Ensure standards of cleanliness are consistently met by all associates.
• Assist with scheduling of room assignments to ensure proper coverage.
• Ensure staff are trained and equipped to perform duties effectively.
• Maintain equipment and facilities in good repair.
• Promote safety and security in assigned areas.

Skills

People management

Scheduling

Training

Guest service

Job description

Description

POSITION PURPOSE: Assists Director of Housekeeping with operations and management of the Housekeeping department to ensure quality standards are met and that optimum service is provided to hotel guests.

Essential Duties and Responsibilities

• Ensures that all standards of cleanliness are consistently met by all associates throughout the department
• Assists with the daily operation of the Housekeeping department and acts as manager on duty for the department as applicable.
• Assist with monitoring performance and adherence to policies/procedures. Inform Director of Housekeeping on any issues. Assist with performance management.
• Assist with scheduling of room assignments to ensure proper coverage.
• Ensure all staff is properly trained and has the tools and equipment needed to effectively carry out their respective job duties.
• Assists Director of Housekeeping with administrative responsibilities and complete written reports.
• Assists with scheduling of staff
• Inspects work performance of associates to ensure standards are being met.
• Assists with Lost and Found, including packing and mailing of packages.
• Help control expenses and minimize waste within all areas of housekeeping.
• Participates in the promotion of safety and security in assigned areas.
• Performs manual duties of subordinates as necessary to cover temporary staff shortages.
• Ensures furniture, facilities, and equipment are maintained and in good repair.
• Promotes excellent guest/associate rapport by reacting promptly, efficiently and courteously to all guest and associate requests/issues.
• Ensures appropriate standards of conduct, hygiene, uniforms and appearance are maintained.
• Represents the hotel with professionalism and decorum.
• Make recommendations regarding improved methods and procedures so as to have a positive impact on guest/associate satisfaction.
• Attends all required Housekeeping Department and other meetings.
• Perform other duties and special projects as assigned.

What's in it for you?

• A free, well-balanced meal every shift
• $20.00 - $21.00 / Hour Wage
• Room discounts at Marcus Hotels & Resorts properties
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing and spa
• Discounted parking and bus pass program
• “Two for one” movie theater coupons at Marcus Theatres
• Ability to grow your career, and transfer from one property to another while maintaining your service with the company
• Paid time off
• And more!

About us

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style. Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. Saint Kate is an equal opportunity employer.