Housekeeping Supervisor - Full Time

Holiday Inn Express & Suites - Jackson, TN; Jackson (TN); On-site; USD 17,000 - 22,000; Full time

Job summary

Athena Hospitality Group is seeking a Room Attendant, Laundry Attendant, or Houseman to perform cleaning duties across guestrooms, public areas, and laundry operations in a hotel setting.

The role includes inspecting rooms, maintaining supply inventory, and coordinating with management for maintenance needs, while upholding safety standards and brand procedures. Flexibility for shifts is required.

Qualifications

• High school diploma or GED.
• Good communication skills.
• Well-groomed and professional appearance.
• Willing to take responsibility and accountability
• Willing to work on weekends and holidays if required
• Pleasant personality

Responsibilities

• Assist in inspection of all rooms.
• Assist in inventory counts advising management of product/supply needs.
• Maintain current inventory of room furnishings (pots, pans, plates, utensils, etc.)
• Communicate maintenance requests.
• Safety & Security: follow brand safety protocols.
• Perform cleaning functions in a safe and sanitary fashion.
• Motivate and support team associates.
• Adhere to Athena Hospitality Group SOPs.
• Follow up on guest requests and shift handover with notes.

Skills

Good communication

Well-groomed appearance

Responsibility & accountability

Weekend/holiday availability

Pleasant personality

Education

High school diploma or GED

Job description

Description

PURPOSE:

Properly and efficiently perform all duties related to Room Attendant/ Laundry Attendant/ Houseman positions. Properly and efficiently assist in supervising all cleaning activities of the Hotel’s facilities, including routine and deep cleaning of guestrooms, public areas, back of the house and laundry operations.

PRIMARY FUNCTIONS:

• Assist in inspection of all rooms.
• Assist in inventory counts advising management of product/supply needs.
• Maintain current inventory of room furnishings (pots, pans, plates, utensils, etc.)
• Communicate maintenance requests.
• Safety & Security:
• Cleaning: Perform all cleaning functions in a safe and sanitary fashion and without jeopardizing personal, associate or guest health, safety, or security. In case of an emergency, strictly follow the brand safety and security training and protocol.
• Leadership: Motivate and support all team associates.
• Work Ethic: Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and adhere to Athena Hospitality Group Standard Operating Procedures.

JOB DUTIES:

• Thorough understanding of room types and brand standards for supplies.
• Responsible for cleaning and sanitize guest rooms at a minimum of half the shift, replenish supplies and amenities, inspect, and report rooms ready for sale to the front desk all in accordance with Athena Hospitality Group training and standards.
• Inspect rooms with Athena Hospitality Group checklist before releasing for sale.
• Follow all existing and new brand standards, policies, and procedures.
• At the end of shift provide written accounting of over/under linens, supplies and amenities on approved Athena Hospitality Group forms provided.
• Assign/ Complete deep cleaning tasks as assigned.
• Supervise/maintain public areas clean, attractive, safe, and presentable always.
• Supervise/maintain cleaning supplies and the cleaning cart in a safe, organized, and presentable fashion.
• Follow the company appearance and uniform policy, including name badge.
• Inform the General Manager of any unique situations, or unusual developments in the Hotel operations.
• Ensure the prompt and systematic servicing of all guest requests.
• Be willing and able to work any shift and fill in when other housekeeping department employees are not able to work their scheduled shift.
• Promote goodwill by being courteous, friendly, and helpful to guests, managers, and all other associates.

Requirements

REQUIREMENTS:

• High school diploma or GED
• Good Communication skills.
• Well-groomed and professional appearance.
• Willing to take responsibility and accountability
• Willing to work on weekends and holidays if required
• Pleasant personality

Job Settings and Physical Demands:

To perform the job successfully, the candidate must be able to stand and walk 90% of their workday. Lifting and carrying up to 45 lbs. may be necessary at times and bending and stooping are required. Job is performed indoors in a well ventilated area.

Disclaimer

EOE - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability, or veteran status.